Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to promote telecom products and drive revenue. Use consultative selling to understand needs, recommend tailored solutions, and handle objections while maintaining strong customer experience. Meet daily, weekly, and monthly sales targets, follow scripts and quality/process standards, and keep accurate CRM records for calls, conversions, and follow-ups.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom products and drive revenue. Use consultative selling to understand needs, recommend tailored solutions, and handle objections while maintaining strong customer experience. Meet daily, weekly, and monthly sales targets, follow scripts and quality/process standards, and keep accurate CRM records for calls, conversions, and follow-ups.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records (calls, conversions, follow-ups) and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:MedicalVisionDentalEmployee AssistanceRrspLong-term Disability

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •3-5 years of experience (BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent and persuasive sales mindset.
  • •Active listening, customer empathy, and resilience to handle rejection professionally.
  • •Basic system/CRM handling and accurate CRM data entry.
Experience:3-5 yearsBPOSalesTelecom
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn