Retool

3 months ago

Senior Community Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Senior Community Support Engineer at Retool provides technical guidance to developers in public spaces, builds scalable knowledge for self-serve support, and collaborates with product, engineering, and marketing. You’ll debug JavaScript, SQL, databases, and APIs, create how-to guides and demo apps, and help shape community health metrics while engaging with the Developer Forum and live Office Hours.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Engage daily with users via the Developer Forum and live Office Hours.
•Debug issues related to JavaScript, SQL, databases, and APIs.
•Explore our codebase, logs, and test instances to resolve complex problems.
•Maintain and curate the Developer Forum to ensure it feels active, useful, and accessible.
•Augment 1:1 support with scalable knowledge base articles.

Pay and Benefits

Salary: USD 140,000 - 187,000 annually

Perks:MedicalDentalVision401kHybrid Work

Key Requirements

•3+ years of experience in support engineering, advocacy, or developer education roles.
•Advanced proficiency in JavaScript and web development.
•Experience with SQL or NoSQL databases and API authentication methods (e.g., OAuth 2.0, Okta, SAML).
•Ability to lead live troubleshooting calls and assist customers with Retool.
•Strong written and verbal communication skills in English.

Experience:3+ yearsDeveloper toolsSaaS

Skills:CommunicationProblem-solvingCollaborationTeachingCustomer focus

Languages:English

Tech Stack:JavaScriptSQLNoSQLOAuth 2.0OktaSAMLAWSAzureGCPDockerKubernetes

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Retool

3 months ago

Senior Community Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Engage daily with users via the Developer Forum and live Office Hours.
•Debug issues related to JavaScript, SQL, databases, and APIs.
•Explore our codebase, logs, and test instances to resolve complex problems.
•Maintain and curate the Developer Forum to ensure it feels active, useful, and accessible.
•Augment 1:1 support with scalable knowledge base articles.

Pay and Benefits

Salary: USD 140,000 - 187,000 annually

Perks:MedicalDentalVision401kHybrid Work

Key Requirements

•3+ years of experience in support engineering, advocacy, or developer education roles.
•Advanced proficiency in JavaScript and web development.
•Experience with SQL or NoSQL databases and API authentication methods (e.g., OAuth 2.0, Okta, SAML).
•Ability to lead live troubleshooting calls and assist customers with Retool.
•Strong written and verbal communication skills in English.

Experience:3+ yearsDeveloper toolsSaaS

Skills:CommunicationProblem-solvingCollaborationTeachingCustomer focus

Languages:English

Tech Stack:JavaScriptSQLNoSQLOAuth 2.0OktaSAMLAWSAzureGCPDockerKubernetes

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn