General Manager, Airport Customer Experience - TPA (Tampa, FL, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Organizational skills","Time management","Conflict resolution","Leadership","Business judgment"]

Lead daily airport operations within the Hubs & Gateways Team in the Customer Experience Division, ensuring safe, reliable, and efficient passenger service. Optimize station performance through monitoring and resource planning, manage scheduled, off-scheduled, and charter flight operations, and oversee budget and financial administration. Build strong relationships with stakeholders, coordinate with airport and government authorities, partner with vendors, and lead, motivate, and develop employees while maintaining safety, security, compliance, and ethical standards.

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FursaFursa
American Airlines Group
American Airlines Group
15 hours ago

General Manager, Airport Customer Experience - TPA (Tampa, FL, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead daily airport operations within the Hubs & Gateways Team in the Customer Experience Division, ensuring safe, reliable, and efficient passenger service. Optimize station performance through monitoring and resource planning, manage scheduled, off-scheduled, and charter flight operations, and oversee budget and financial administration. Build strong relationships with stakeholders, coordinate with airport and government authorities, partner with vendors, and lead, motivate, and develop employees while maintaining safety, security, compliance, and ethical standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Direct, manage, and oversee daily airport operation activities to ensure safe, reliable, and efficient service.
  • •Assess and execute resources to optimize station performance, and monitor, review, and report station performance.
  • •Manage scheduled, off-scheduled, and charter flight operations and meet performance goals.
  • •Oversee and control budget and manage overall financial administration for the station.
  • •Lead and develop employees (including hiring, performance reviews, corrective action, training, and career development) while maintaining safety, security, compliance, and ethical standards.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s or Master’s degree in a related field or equivalent training/experience.
  • •7+ years of airline operations experience or relevant experience.
  • •4 years in a supervisory or management capacity.
  • •Knowledge of managing an operating budget.
  • •Must fulfill FAA criminal background checks for unescorted access to airport security identification display areas (SIDA) and complete comprehensive background and/or fingerprint checks; subject to DOT drug and alcohol testing.
Experience:7+ yearsAirline operations
Skills:Organizational skillsTime managementConflict resolutionLeadershipBusiness judgment
Licenses:US drivers license
Tech Stack:Microsoft OfficeWordExcelAccessPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn