Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Professionalism","Proactive attitude"]

Welcome and support hotel guests from arrival through check-in and check-out, providing prompt assistance and resolving issues while maintaining a warm, professional presence. Handle guest inquiries across in-person, phone, and email channels, process reservations and updates accurately using property systems, and act as a primary point of contact throughout each stay. Work rotating shifts with a focus on delivering exceptional, personalized guest experiences.

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FursaFursa
Minor International
Minor International
1 day ago

Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Welcome and support hotel guests from arrival through check-in and check-out, providing prompt assistance and resolving issues while maintaining a warm, professional presence. Handle guest inquiries across in-person, phone, and email channels, process reservations and updates accurately using property systems, and act as a primary point of contact throughout each stay. Work rotating shifts with a focus on delivering exceptional, personalized guest experiences.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth, efficient check-in while addressing immediate guest inquiries.
  • •Communicate clearly and courteously with guests and colleagues via in-person, phone, and email channels.
  • •Process guest reservations accurately, including updates and special requests, using property management systems.
  • •Serve as a primary point of contact during guests’ stays, offering prompt assistance and resolving issues.
  • •Provide personalized recommendations to enhance the guest experience and maintain service excellence.

Pay and Benefits

Perks:Learning BudgetHotel DiscountsHealth InsuranceEap SupportWellness StipendRetail Rewards

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to clearly and effectively articulate information across in-person, phone, and email channels.
  • •A proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Ability to create positive guest experiences through attentive service and efficient issue resolution.
  • •Ability to maintain a polished, professional presentation and work a dynamic schedule including weekends and public holidays.
Experience:HospitalityCustomer-facing
Skills:CommunicationCustomer serviceProblem-solvingProfessionalismProactive attitude
Languages:English
Tech Stack:Property management systemsEmailPhone

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn