Customer Success Manager

SimplePractice
United States
Full timeUSD 88,000 - 111,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship building","Problem-solving","Consultative guidance","Cross-functional collaboration","Proactive","Organization","Accountability"]

Own the post-onboarding customer experience for a portfolio of medium to large healthcare practices, serving as a trusted advisor and primary strategic point of contact. Drive retention through success check-ins, risk mitigation, and tailored workflow recommendations that improve adoption and customer health. Educate customers on platform features, add-ons, and best practices, while collaborating cross-functionally to advocate for customer needs and share adoption insights.

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FursaFursa
SimplePractice
SimplePractice
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the post-onboarding customer experience for a portfolio of medium to large healthcare practices, serving as a trusted advisor and primary strategic point of contact. Drive retention through success check-ins, risk mitigation, and tailored workflow recommendations that improve adoption and customer health. Educate customers on platform features, add-ons, and best practices, while collaborating cross-functionally to advocate for customer needs and share adoption insights.
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the post-sale relationship for a named portfolio of medium to large group practices as the primary strategic point of contact.
  • •Conduct regular success check-ins to understand customer goals and workflows and consult on product usage.
  • •Educate customers on relevant features, enhancements, add-ons, and best practices to help achieve objectives.
  • •Guide customers through complex questions and workflow optimization to improve outcomes, mitigate risk, and drive customer health.
  • •Maintain documentation on customer goals, health, risks, and outcomes, and follow internal reporting and collaboration processes.

Pay and Benefits

Salary: USD 88,000 - 111,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeavePaid HolidaysParental LeaveEmployee Resource

Key Requirements

  • •3+ years of experience in customer success, account management, or relationship management in a SaaS or technology-driven environment.
  • •Experience working in health tech, such as EHRs, practice management software, or healthcare SaaS.
  • •Experience working with technology platforms including Notion, Slack, Gong, and ChurnZero (or similar).
  • •Strong phone and video communication skills, with the ability to explain complex concepts clearly.
  • •Proven ability to drive customer adoption, retention, and long-term success, with consultative problem-solving.
Experience:3+ yearsSaaSHealth techHealthcareEHRsPractice management
Skills:CommunicationRelationship buildingProblem-solvingConsultative guidanceCross-functional collaborationProactiveOrganizationAccountability
Languages:English
Tech Stack:NotionSlackGongChurnZero

Company Brief

SimplePractice
Provides practice management and telehealth software for behavioral health and wellness professionals, offering scheduling, billing, documentation, and secure telehealth services to streamline clinical workflows.
Industry: HealthTech
Headquarters: Lehi, United States
Founded: 2012
WebsiteLinkedIn