Director, Adoption Strategy (Engagement Manager)

Ironclad
San Francisco, New York, Chicago
Workplace: HybridFull timeUSD 205,000 - 230,000 annuallyFunction: Strategy & Corporate DevelopmentSkills: ["Leadership","Communication","Executive presence","Operational rigor","Cross-functional influence"]

Lead and scale the Adoption Strategy function across the customer lifecycle, connecting pre-sales proof-of-value through implementation and sustained adoption. In a cross-functional leadership role, set the team’s operating model, quality bar, and performance framework, and provide executive oversight for complex engagements. Partner with Sales, Solution Engineering, Customer Success, Professional Services, and Product to evolve the broader Customer Value operating model and accelerate customer time-to-value using AI-enabled methods.

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Ironclad
Ironclad
3 hours ago

Director, Adoption Strategy (Engagement Manager)

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Job Summary

Lead and scale the Adoption Strategy function across the customer lifecycle, connecting pre-sales proof-of-value through implementation and sustained adoption. In a cross-functional leadership role, set the team’s operating model, quality bar, and performance framework, and provide executive oversight for complex engagements. Partner with Sales, Solution Engineering, Customer Success, Professional Services, and Product to evolve the broader Customer Value operating model and accelerate customer time-to-value using AI-enabled methods.
Location: San Francisco, New York, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Lead and develop the Adoption Strategy team, including managers and senior individual contributors; establish expectations, coaching practices, career paths, and performance standards.
  • •Operationalize and scale the Adoption Strategy operating model to improve consistency, quality, velocity, and repeatability.
  • •Oversee pre-sales services strategy, including services selling, solution shaping, scoping, entitlement decisions, and alignment with Sales and Solution Engineering.
  • •Establish standards for proof-of-value motions and ensure clear linkage from success criteria and delivery plans to long-term adoption outcomes.
  • •Provide executive oversight for implementation strategy and execution after deal close, ensuring continuity from proof of value through sustained adoption.

Pay and Benefits

Salary: USD 205,000 - 230,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental LeavePaid Leave401k

Key Requirements

  • •8+ years of experience in professional services, implementation, customer success, solution consulting, or related customer-facing functions in an enterprise software company.
  • •Experience across both pre-sales and post-sales professional services, with leadership on both sides preferred.
  • •Experience leading a functional team through managers and/or senior individual contributors, with a track record of developing talent and raising the quality bar.
  • •Experience operationalizing, scaling, or redesigning an existing services/implementation/adoption/customer value motion (not only building from zero).
  • •Strong commercial judgment, including services selling, solution shaping, scoping, SOW development, and balancing customer outcomes with business economics.
Experience:Enterprise softwareSaaSCLMLegal technologyProfessional servicesImplementationCustomer success
Skills:LeadershipCommunicationExecutive presenceOperational rigorCross-functional influence
Tech Stack:AISaaS

Company Brief

Ironclad
Provides a contract lifecycle management platform that automates contract creation, negotiation, approval, and analytics for legal and business teams. Integrates with enterprise systems to streamline contracting workflows and reduce legal bottlenecks.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn