Account Manager, SMB

PayPal
Dublin
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Judgment","Organization","Relationship management","Collaboration"]

Own the end-to-end commercial relationship for ~200 SMB merchants, protecting transaction margin and driving growth through consistent servicing, retention, and selling. Serve as the single point of contact, use AI-powered tools to identify growth, cross-sell, and risk opportunities, and maintain accurate pipeline, forecast, and portfolio health reporting. Coordinate internal teams to resolve merchant needs and take appropriate action when standard processes don’t fit.

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FursaFursa
PayPal
PayPal
1 day ago

Account Manager, SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end commercial relationship for ~200 SMB merchants, protecting transaction margin and driving growth through consistent servicing, retention, and selling. Serve as the single point of contact, use AI-powered tools to identify growth, cross-sell, and risk opportunities, and maintain accurate pipeline, forecast, and portfolio health reporting. Coordinate internal teams to resolve merchant needs and take appropriate action when standard processes don’t fit.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end commercial relationship for ~200 SMB merchants, protecting transaction margin and driving growth.
  • •Be the single point of contact for merchants and manage commercial outcomes end to end.
  • •Use AI-powered tools to identify growth, cross-sell, and risk opportunities across the merchant book.
  • •Maintain accurate pipeline, forecast, and portfolio health reporting and share effective practices with fellow AM2 colleagues.
  • •Coordinate internal teams to resolve merchant needs and decide the right action when standard process isn’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetRetirement

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Ability to build trust through skilled customer and commercial conversations and convert opportunities while staying customer-focused.
  • •Comfort using AI, data, and playbooks to make trade-offs and escalate appropriately when multiple priorities need attention.
  • •Structured, organized execution—able to plan and segment a large customer book while maintaining follow-through and service quality.
  • •Maintain accurate records, pipeline, and follow-ups aligned with internal stakeholders.
Education:Bachelor's
Skills:CommunicationJudgmentOrganizationRelationship managementCollaboration

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn