New Partner Experience Advisor - Italian Speaking

Deliveroo
Manchester
Workplace: HybridFull timeGBP 26,600 - 32,600 annuallyFunction: Consulting & AdvisorySkills: ["Communication","Empathy","Organization","Outbound calling","Relationship-building"]

New Partner Experience Advisor helps English- and Italian-speaking restaurant partners in Manchester on Deliveroo, coordinating with Sales and Account Managers to ensure a smooth onboarding and ongoing success. Responsibilities include outbound calls, relationship-building, and ensuring partners maximize platform usage, with hybrid work after probation. Role requires strong communication, IT literacy, and target-driven performance.

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FursaFursa
Deliveroo
Deliveroo
9 months ago

New Partner Experience Advisor - Italian Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

New Partner Experience Advisor helps English- and Italian-speaking restaurant partners in Manchester on Deliveroo, coordinating with Sales and Account Managers to ensure a smooth onboarding and ongoing success. Responsibilities include outbound calls, relationship-building, and ensuring partners maximize platform usage, with hybrid work after probation. Role requires strong communication, IT literacy, and target-driven performance.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Work cross-functionally within our Manchester Team which consists of Sales and Account managers to ensure our partners have a smooth journey with Deliveroo
  • •Lead the relationship with newly signed restaurants ensuring they have a successful start on the platform and collaboratively work to drive achievement of main operational metrics and KPIs
  • •Your key objective is to build a continued relationship with our partners so they remain engaged with us and build trust
  • •You will be their contact for any issues within the first 2 months
  • •Handle outbound calls in a timely manner, adhering to daily targets.

Pay and Benefits

Salary: GBP 26,600 - 32,600 annually

Key Requirements

  • •Fluent Italian and English.
  • •Strong phone presence with excellent communication and listening skills.
  • •IT literate (including a range of Microsoft software; Salesforce knowledge desirable).
  • •Organisational skills and attention to detail.
  • •Experience in account management, sales or customer service desirable.
Experience:Hospitality & Food Service
Skills:CommunicationEmpathyOrganizationOutbound callingRelationship-building
Languages:ItalianEnglish
Tech Stack:Microsoft OfficeSalesforce

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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