Manager, Advanced Professional Services EMEA

Fastly
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Communication","Leadership","Coaching","Analytical skills","Self-motivated"]

Lead and coach a team of Professional Services Engineers and Architects to ensure high-value customer engagements across EMEA. Own delivery health, capacity decisions, and operational plans from onboarding through go-live and training. Partner with Client Services, Sales, Account Management, Product, and Engineering to align on scope, entitlements, and escalations. Establish delivery workflows, reporting, and tooling to scale customer outcomes and retention.

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FursaFursa
Fastly
Fastly
15 hours ago

Manager, Advanced Professional Services EMEA

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Job Summary

Lead and coach a team of Professional Services Engineers and Architects to ensure high-value customer engagements across EMEA. Own delivery health, capacity decisions, and operational plans from onboarding through go-live and training. Partner with Client Services, Sales, Account Management, Product, and Engineering to align on scope, entitlements, and escalations. Establish delivery workflows, reporting, and tooling to scale customer outcomes and retention.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Professional Services Engineers and Architects, including onboarding, feedback, performance management, and career development.
  • •Set regional priorities and execute APS objectives by translating strategy into operating plans, capacity decisions, and measurable outcomes.
  • •Oversee delivery health across EMEA engagements by prioritising demand, allocating resources, monitoring progress and risks, and coordinating delivery around customer needs and team capacity.
  • •Partner across Client Services, Sales, Account Management, Product, Engineering, and business operations to build relationships and align on engagement scope and effort.
  • •Act as a senior escalation point for complex issues and establish delivery workflows, operational service levels, reporting, and tooling using customer and performance data.
Travel: Low travel

Key Requirements

  • •8+ years in professional services, technical consulting, solutions architecture, sales engineering, technical account management, or a comparable customer-facing technical role.
  • •4+ years of people-management experience leading distributed, customer-facing technical teams.
  • •Strong communication, analytical skills, and attention to detail with a customer-centric mindset.
  • •Broad technical expertise in cloud and Internet architecture, including CDN and application-security concepts, with sufficient depth for technical discussions and escalations.
  • •Experience managing complex customer engagements, competing priorities, delivery risk, and escalations, with solid commercial and operational judgment.
Experience:8+ yearsProfessional servicesTechnical consultingSolutions architectureSales engineeringTechnical account management
Skills:CommunicationLeadershipCoachingAnalytical skillsSelf-motivated
Tech Stack:CloudInternet architectureCDNApplication-securityScriptingSoftware developmentWAFBot Management

Company Brief

Fastly
Provides an edge cloud platform and content delivery network (CDN) that enables fast, secure, and scalable delivery of web and streaming content, APIs, and applications with real-time configurability and observability.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn