NTT

1 month ago

Cross Technology Managed Services Engineer (L3)

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Last checked: 21 hours agoStatus: Live

Job Summary

Deliver managed services across multiple technology domains, ensuring client IT infrastructure and systems stay operational. Proactively monitor, investigate, troubleshoot, and resolve escalated incidents and requests within SLA, keeping tickets updated with clear resolution work and root-cause analysis. Support emergency escalations, share and document knowledge to push fixes downstream, and contribute to automation and change implementation, including disaster recovery support.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Resolve escalated incidents/requests independently within agreed SLA, using operational and diagnostic procedures in complex client environments.
•Proactively identify, investigate, analyze issues and errors; log incidents timely and capture required information for immediate resolution.
•Provide fourth-line support for escalated tickets, determine root cause when third-line teams cannot fix, and respond back to tickets.
•Share knowledge by documenting solutions and pushing knowledge down to other engineers; communicate with teams and clients for extended support.
•Support change implementation and automation efforts to optimize effort for routine tasks; may contribute to disaster recovery functions and tests.

Key Requirements

•Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
•Certifications relevant to the services provided.
•Deep technical skills in relevant functions across technology domains (e.g., cloud, security, networking, applications/collaboration).
•Ability to proactively review client requests/tickets and resolve issues without breaching SLA.
•Excellent proficiency in change management, including risk identification and mitigation planning in change records.

Experience:Managed services

Education:Bachelor's

Skills:CommunicationClient service orientationProblem-solvingAnalytical thinkingWorking under pressure

Certifications:VMware Certified Professional: Data Centre VirtualizationVMware Certified Specialist – Cloud ProviderVMware Site Recovery Manager: Install, Configure, ManageMicrosoft Certified: Azure Architect ExpertAWS Certified: Solutions Architect AssociateVeeam Certified Engineer (VMCE)Rubrik Certified Systems Administrator

Tech Stack:VMwareMicrosoft AzureAWSVeeamRubrikStorage HDSVMware VRAAnsibleOpswatSplunkCyberarkNvidia AISREDevOpsGitLabAutomationContainersDisaster recovery

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT