Mashreq

1 month ago

Customer Support Officer.Customer Experience and Conduct Group-Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide frontline banking support over the phone, understanding customer needs, resolving issues, and guiding customers to digital channels. Maintain high service quality, achieve KPIs, and report feedback for product development. Convert sales opportunities to meet financial targets while communicating clearly in English and Urdu/Hindi from Bengaluru.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Interact with customers over the phone to understand their banking needs and provide excellent customer service.
•Resolve problems over the telephone and provide end-to-end follow-up of customer issues.
•Migrate customers to digital channels and explain procedures and products clearly.
•Capture and report customer feedback for continual product development.
•Convert sales opportunities to meet financial targets and maintain KPI targets (adherence, AHT, quality, and NPS).

Key Requirements

•University Graduate with finance/banking or maths component
•1–3 years of experience in customer-facing roles
•Very customer-focused and computer literate
•Excellent communication skills in English & Urdu/Hindi
•Strong listening and interpersonal skills

Experience:1-3 yearsBankingFinance

Education:Bachelor's

Skills:CommunicationCustomer focusListeningInterpersonalProblem-solving

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Customer Support Officer.Customer Experience and Conduct Group-Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Interact with customers over the phone to understand their banking needs and provide excellent customer service.
•Resolve problems over the telephone and provide end-to-end follow-up of customer issues.
•Migrate customers to digital channels and explain procedures and products clearly.
•Capture and report customer feedback for continual product development.
•Convert sales opportunities to meet financial targets and maintain KPI targets (adherence, AHT, quality, and NPS).

Key Requirements

•University Graduate with finance/banking or maths component
•1–3 years of experience in customer-facing roles
•Very customer-focused and computer literate
•Excellent communication skills in English & Urdu/Hindi
•Strong listening and interpersonal skills

Experience:1-3 yearsBankingFinance

Education:Bachelor's

Skills:CommunicationCustomer focusListeningInterpersonalProblem-solving

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor