Application Management Analyst-DEF Academy Services (Swindon, Wiltshire, GB, SN6 8LA)

Serco
United Kingdom
Workplace: OnsiteContractFunction: Solutions Engineering & Sales EngineeringSkills: ["Troubleshooting","Problem-solving","Communication","Customer service","Attention to detail"]

Support and enhance business applications used by the Defence Academy to deliver reliable services and continuous improvement. You’ll provide second-line application support, resolve requests with accurate logging and SLA achievement, and contribute to enhancements and COTS upgrades. Deliver management reporting with Microsoft Power BI and use Transact-SQL for insights, while performing system testing and helping configure and optimise applications.

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FursaFursa
Serco
Serco
1 week ago

Application Management Analyst-DEF Academy Services (Swindon, Wiltshire, GB, SN6 8LA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support and enhance business applications used by the Defence Academy to deliver reliable services and continuous improvement. You’ll provide second-line application support, resolve requests with accurate logging and SLA achievement, and contribute to enhancements and COTS upgrades. Deliver management reporting with Microsoft Power BI and use Transact-SQL for insights, while performing system testing and helping configure and optimise applications.
Location: United Kingdom
Workplace: Onsite
Employment Type: Contract · 12 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver business intelligence and management reporting using Microsoft Power BI.
  • •Provide second-line support for business applications across the Defence Academy.
  • •Resolve support requests with accurate logging, procedure compliance, and achievement of service level agreements (SLAs).
  • •Support enhancements for TOPdesk and CAFM Explorer throughout the business improvement lifecycle.
  • •Conduct system testing for bespoke improvements and commercial off-the-shelf (COTS) application upgrades.

Pay and Benefits

Perks:Paid LeavePensionLearning BudgetEmployee AssistanceWellness Stipend

Key Requirements

  • •Strong working knowledge of Microsoft Power BI.
  • •Experience using Transact-SQL (T-SQL).
  • •Proven troubleshooting and problem-solving skills.
  • •Excellent communication, customer service, and stakeholder management abilities.
  • •Strong attention to detail, commitment to quality, and ability to manage competing priorities.
Experience:Application supportApplication management
Skills:TroubleshootingProblem-solvingCommunicationCustomer serviceAttention to detail
Tech Stack:Microsoft Power BITransact-SQL (T-SQL)SharePointTOPdeskCAFM Explorer

Eligibility

Security Clearance:BPSSSC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn