Agent Experience Manager

Serve as the first point of contact for new Compass agents and act as their ongoing day-to-day account manager. Manage a portfolio of high-touch customers through phone, email, and in-person meetings; deliver 1:1 support, strategic recommendations, and group training; and provide marketing assistance using templates. Partner with onboarding and marketing specialists, support expansion initiatives, and mentor Agent Experience Coordinator(s) while championing agent feedback across teams.