EPI Customer Engineer II

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-2 yearsEducation: associatesSkills: ["Written communication","Verbal communication"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, working with guidance from Senior Field Service Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) while coordinating and communicating with customers to ensure smooth, exceptional service.

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Applied Materials
Applied Materials
1 month ago

EPI Customer Engineer II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Closed

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, working with guidance from Senior Field Service Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided) while coordinating and communicating with customers to ensure smooth, exceptional service.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment.
  • •Use digital analytics for troubleshooting.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues with guidance.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Travel: Low travel

Pay and Benefits

Perks:Employee AssistanceTravel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
Experience:1-2 yearsField serviceCustomer service
Education:Associate's
Skills:Written communicationVerbal communication
Licenses:Driver’s license
Tech Stack:Digital analyticsElectrical schematicsMechanical schematicsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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