CUSTOMER SERVICE PARTNER (Baltimore, MD, US, 21202)

Allianz
Baltimore
Workplace: OnsiteFull timeUSD 55,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Customer service","Troubleshooting","Communication","Organizational skills","Teamwork"]

Handle customer inquiries by phone and email across Allianz Trade core functions with a sense of urgency. Manage a portfolio of policies, coordinating with direct sales and broker partners on renewals, policy changes, and distribution. Drive collection of past-due invoices and identify process improvements that improve retention and new business production. Support Voice of the Customer initiatives and use tools such as Copilot, ChatGPT, and AI to improve day-to-day workflows.

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FursaFursa
Allianz
Allianz
2 hours ago

CUSTOMER SERVICE PARTNER (Baltimore, MD, US, 21202)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle customer inquiries by phone and email across Allianz Trade core functions with a sense of urgency. Manage a portfolio of policies, coordinating with direct sales and broker partners on renewals, policy changes, and distribution. Drive collection of past-due invoices and identify process improvements that improve retention and new business production. Support Voice of the Customer initiatives and use tools such as Copilot, ChatGPT, and AI to improve day-to-day workflows.
Location: Baltimore
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer customer requests by phone or email across core functions with urgency
  • •Coordinate with direct sales and broker partners to expedite new business application input
  • •Manage a policy portfolio, including renewals, policy construction, and policy distribution communications
  • •Handle collections for past-due invoices and other policy items for the assigned portfolio
  • •Identify process improvements and support Voice of the Customer initiatives

Pay and Benefits

Salary: USD 55,000 - 65,000 annually
Perks:401kHealth InsurancePaid Leave

Key Requirements

  • •1-2 years of customer service or administrative experience
  • •Bachelor’s degree preferred
  • •Highly computer literate with proficiency in Word, Excel, and similar software
  • •Excellent written and verbal communication skills with a strong customer service mentality
  • •Ability to manage multiple functions in a high-volume environment and troubleshoot effectively
Experience:1-2 years
Education:Bachelor's
Skills:Customer serviceTroubleshootingCommunicationOrganizational skillsTeamwork
Languages:Spanish
Tech Stack:Microsoft WordMicrosoft ExcelCopilotChatGPTArtificial IntelligenceGenAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn