Senior Support Expert (Bretigny, FR)

Serco
France
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Team worker","Positive","Open minded","Analytical","Problem-solving","Autonomous","Communication","Stakeholder engagement","Hands-on approach","Knowledge transfer"]

Support Eurocontrol’s Datalink Test Facility by performing interoperability testing, technical validation, investigations, and stakeholder assistance for ATN Baseline 1 and future ATS-B2 datalink services. Help ensure operational resilience of the DTF operations, mitigate single-expert dependency, and preserve critical technical knowledge. Draft technical reports, communicate complex technical topics to diverse audiences, and contribute to knowledge transfer while collaborating in a multi-cultural environment.

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FursaFursa
Serco
Serco
13 hours ago

Senior Support Expert (Bretigny, FR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support Eurocontrol’s Datalink Test Facility by performing interoperability testing, technical validation, investigations, and stakeholder assistance for ATN Baseline 1 and future ATS-B2 datalink services. Help ensure operational resilience of the DTF operations, mitigate single-expert dependency, and preserve critical technical knowledge. Draft technical reports, communicate complex technical topics to diverse audiences, and contribute to knowledge transfer while collaborating in a multi-cultural environment.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Support operational datalink deployment through troubleshooting and investigations.
  • •Perform interoperability testing, technical validation, and investigation support related to ATN Baseline 1 and ATS-B2 capabilities.
  • •Provide technical validation capabilities for ANSPs, aircraft operators, avionics manufacturers, and Communication Service Providers (CSPs).
  • •Operate, maintain, and configure technical test facilities, validation platforms, or laboratory environments to ensure DTF resilience.
  • •Draft technical reports and documentation and capture, structure, and transfer critical technical knowledge.

Key Requirements

  • •Completed university degree in Computer Science, Telecommunications, Aeronautical Engineering, or an equivalent technical discipline.
  • •Excellent command of English (written and spoken) with minimum level B2.
  • •At least 8 years of relevant experience in ATM, CNS, or datalink-related activities, including ATN routers or equivalent communication infrastructure.
  • •Minimum 5 years of experience in interoperability testing/validation or technical experimentation in ATM, CNS, or datalink environments, including investigation and technical issue analysis.
  • •Minimum 5 years of experience operating, maintaining, or configuring technical test facilities, validation platforms, or laboratory environments; plus minimum 2 years drafting technical reports and documentation.
Experience:8+ yearsAerospaceAir traffic managementDatalinkInteroperability testingTechnical validationATMCNS
Education:Bachelor's
Skills:Team workerPositiveOpen mindedAnalyticalProblem-solvingAutonomousCommunicationStakeholder engagementHands-on approachKnowledge transfer
Languages:EnglishFrench
Tech Stack:ATN architectureATN protocolsATN routersCMCPDLCADS-CIP networkingInteroperability testingValidation methodologiesICAO ATN architectureEUROCAE ATN B1ATS B2 Interoperability standardsEUROCAERTCAAEECLinux/UnixLinuxUnix

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn