ACE Specialist
DoorDash US
United States
Workplace: OnsiteFull timeUSD 24.2 - 35.6Function: Customer Support (Service Desk)Education: high_schoolSkills: ["Critical thinking","Prioritization","Stakeholder communication","Mentoring","Curiosity/process improvement"]Investigate and resolve complex customer and Dasher escalations as the second point of contact for issues submitted by DoorDash’s Executive team and internal partners. Own escalation investigations through resolution, manage Close the Loop (CTL) deep-dives for executive-level escalations with root-cause analysis, coordinate cross-functional fixes, and ensure timely, accurate defect tagging and issue classification to meet TTR goals. Learn internal tools and integrate AI into daily workflows.
