Relationship Manager

RAKBANK
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Relationship management","Cross-selling","Client onboarding","Coordination","Risk awareness"]

Manage and grow a portfolio of business liability customers by identifying, marketing, and booking new accounts while meeting sales and service targets within risk and compliance guidelines. Drive cross-selling across business banking and other products, onboard clients in line with internal and regulatory requirements, and resolve SAS and correspondent bank queries within department TAT. Coordinate with peers and back-office teams to ensure client service expectations are met.

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FursaFursa
RAKBANK
RAKBANK
2 months ago

Relationship Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage and grow a portfolio of business liability customers by identifying, marketing, and booking new accounts while meeting sales and service targets within risk and compliance guidelines. Drive cross-selling across business banking and other products, onboard clients in line with internal and regulatory requirements, and resolve SAS and correspondent bank queries within department TAT. Coordinate with peers and back-office teams to ensure client service expectations are met.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify, market, and book new liability/transaction business accounts to grow the portfolio.
  • •Meet financial targets and manage business liability customers through low-cost transactional money.
  • •Work closely with other units to maximize cross-sell opportunities across business banking and other products.
  • •Ensure clients conform to the bank’s compliance criteria; resolve SAS and correspondent bank queries within department TAT.
  • •Coordinate with service and back-office teams to handle client service requirements and meet client expectations.

Key Requirements

  • •Mandarin speaking required.
  • •Over 10 years’ experience in branch banking, operations, and relationship management or customer service, preferably in a similar HNWI relationship management role.
  • •In-depth knowledge of the target market and their requirements to help the team acquire and maintain quality, profitable relationships.
  • •HNWI relationship management skills.
  • •Good working knowledge of RAKBANK products.
Experience:10+ yearsBankingBranch bankingOperationsRelationship managementCustomer serviceHNWIHNW
Education:Bachelor's
Skills:Relationship managementCross-sellingClient onboardingCoordinationRisk awareness
Languages:Mandarin

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn