ZOLL Medical

1 month ago

Customer Support Representative ROW

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide technical product support and customer service to clients, sales reps, and clinicians across EMEA and APAC. Handle complex troubleshooting, manage complaint and RMA processes, analyze data to identify product trends, and collaborate with R&D, Sales, and Logistics to ensure fast, accurate issue resolution in a hybrid, global environment.

Location: Israel

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide customer service and technical support for all Itamar Medical products and services.
•Manage the complaints handling process and ensure proper documentation and timely resolutions.
•Troubleshoot and respond to inquiries, researching issues to meet high quality and performance standards.
•Coordinate the RMA process and replacements in the CRM system, handling logistics as needed.
•Collaborate with R&D, Sales, and Logistics to investigate issues and communicate resolutions to the Customer Service Manager.

Key Requirements

•Bachelor’s degree in engineering (or similar).
•2 years of experience as a technical product customer support rep.
•Experience with medical device products and HIPAA (preferred).
•Experience with industry standard applications (MS Office, Internet Explorer, Google Chrome, Remote Support Tools).
•Advanced MS Excel expert (pivot, graphs, advanced tools) or CRM experience (Salesforce preferred)

Experience:2+ yearsMedical devicesHealthcare

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalOrganizationMultitasking

Languages:EnglishHebrew

Tech Stack:MS OfficeExcelSalesforceRemote Support ToolsInternet ExplorerGoogle Chrome

Company Brief

ZOLL Medical

Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Chelmsford, United States

Founded: 1980

Website LinkedIn

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ZOLL Medical

1 month ago

Customer Support Representative ROW

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Israel

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide customer service and technical support for all Itamar Medical products and services.
•Manage the complaints handling process and ensure proper documentation and timely resolutions.
•Troubleshoot and respond to inquiries, researching issues to meet high quality and performance standards.
•Coordinate the RMA process and replacements in the CRM system, handling logistics as needed.
•Collaborate with R&D, Sales, and Logistics to investigate issues and communicate resolutions to the Customer Service Manager.

Key Requirements

•Bachelor’s degree in engineering (or similar).
•2 years of experience as a technical product customer support rep.
•Experience with medical device products and HIPAA (preferred).
•Experience with industry standard applications (MS Office, Internet Explorer, Google Chrome, Remote Support Tools).
•Advanced MS Excel expert (pivot, graphs, advanced tools) or CRM experience (Salesforce preferred)

Experience:2+ yearsMedical devicesHealthcare

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalOrganizationMultitasking

Languages:EnglishHebrew

Tech Stack:MS OfficeExcelSalesforceRemote Support ToolsInternet ExplorerGoogle Chrome

Company Brief

ZOLL Medical

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Chelmsford, United States

Founded: 1980

Website LinkedIn