Edenred

15 hours ago

Mid Market Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own and grow relationships with a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact. Drive retention, renewals, and account growth through proactive client management, risk identification, and renewal planning, while identifying upsell and cross-sell opportunities. Lead commercial conversations, manage escalations by partnering cross-functionally, and maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
•Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
•Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
•Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
•Partner cross-functionally to resolve client issues and manage escalations, while maintaining accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.

Key Requirements

•Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
•Experience participating in or leading renewal processes, commercial conversations, or RFPs.
•Experience identifying upsell or cross-sell opportunities across an existing client base.
•Strong stakeholder management and communication skills with senior leaders and day-to-day client contacts.
•Demonstrated ability to manage complex, multi-stakeholder relationships and operate in evolving, unstructured environments.

Experience:3+ years

Education:High School

Skills:OwnershipAccountabilityAnalytical problem-solvingAdaptabilityCommunication

Tech Stack:CRM

Company Brief

Edenred

Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn

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Edenred

15 hours ago

Mid Market Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
•Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
•Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
•Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
•Partner cross-functionally to resolve client issues and manage escalations, while maintaining accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.

Key Requirements

•Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
•Experience participating in or leading renewal processes, commercial conversations, or RFPs.
•Experience identifying upsell or cross-sell opportunities across an existing client base.
•Strong stakeholder management and communication skills with senior leaders and day-to-day client contacts.
•Demonstrated ability to manage complex, multi-stakeholder relationships and operate in evolving, unstructured environments.

Experience:3+ years

Education:High School

Skills:OwnershipAccountabilityAnalytical problem-solvingAdaptabilityCommunication

Tech Stack:CRM

Company Brief

Edenred

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2010

Website LinkedIn