Mid Market Account Manager

Edenred
Boston
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Ownership","Accountability","Analytical problem-solving","Adaptability","Communication"]

Own and grow relationships with a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact. Drive retention, renewals, and account growth through proactive client management, risk identification, and renewal planning, while identifying upsell and cross-sell opportunities. Lead commercial conversations, manage escalations by partnering cross-functionally, and maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.

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Edenred
Edenred
1 month ago

Mid Market Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 days agoStatus: Live

Job Summary

Own and grow relationships with a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact. Drive retention, renewals, and account growth through proactive client management, risk identification, and renewal planning, while identifying upsell and cross-sell opportunities. Lead commercial conversations, manage escalations by partnering cross-functionally, and maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
  • •Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
  • •Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
  • •Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
  • •Partner cross-functionally to resolve client issues and manage escalations, while maintaining accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.

Key Requirements

  • •Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
  • •Experience participating in or leading renewal processes, commercial conversations, or RFPs.
  • •Experience identifying upsell or cross-sell opportunities across an existing client base.
  • •Strong stakeholder management and communication skills with senior leaders and day-to-day client contacts.
  • •Demonstrated ability to manage complex, multi-stakeholder relationships and operate in evolving, unstructured environments.
Experience:3+ years
Education:High School
Skills:OwnershipAccountabilityAnalytical problem-solvingAdaptabilityCommunication
Tech Stack:CRM

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn