Delinea

3 weeks ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Provide post-sale, world-class technical support to customers and partners by triaging and documenting issues, investigating and reproducing case scenarios, and communicating clear resolution plans. Collaborate to gather the right information and resources, respond professionally, and ensure corrective actions are documented. Use strong knowledge of IT, networking, encryption concepts, cloud and virtualization, security concepts, SQL/relational databases, and .NET applications to troubleshoot complex problems.

Location: Belfast

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide post-sale technical support to customers and partners.
•Assess, document, and communicate resolution plans for reported customer issues.
•Gather necessary information and resources to investigate cases.
•Investigate and reproduce case scenarios to support root-cause analysis.
•Respond clearly to customers and document corrective actions.

Pay and Benefits

Salary: GBP 45,000 - 50,000 annually

Perks:Health InsurancePensionLife InsuranceEmployee AssistancePaid Leave

Key Requirements

•1-2 years of relevant professional experience as a technical support agent (or equivalent).
•In-depth knowledge of IT and system administration.
•Experience with networking, data transport, and encryption concepts.
•Understanding of cloud infrastructure and virtualization (machine, network, and services).
•Proficiency with relational databases and SQL, and working knowledge of .NET applications.

Experience:1+ years

Skills:TroubleshootingProblem-solvingCommunicationOwnershipAttention to detail

Languages:English

Tech Stack:.NETSQLRelational databasesCloud infrastructureVirtualizationEncryption

Company Brief

Delinea

Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Delinea

3 weeks ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Location: Belfast

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide post-sale technical support to customers and partners.
•Assess, document, and communicate resolution plans for reported customer issues.
•Gather necessary information and resources to investigate cases.
•Investigate and reproduce case scenarios to support root-cause analysis.
•Respond clearly to customers and document corrective actions.

Pay and Benefits

Salary: GBP 45,000 - 50,000 annually

Perks:Health InsurancePensionLife InsuranceEmployee AssistancePaid Leave

Key Requirements

•1-2 years of relevant professional experience as a technical support agent (or equivalent).
•In-depth knowledge of IT and system administration.
•Experience with networking, data transport, and encryption concepts.
•Understanding of cloud infrastructure and virtualization (machine, network, and services).
•Proficiency with relational databases and SQL, and working knowledge of .NET applications.

Experience:1+ years

Skills:TroubleshootingProblem-solvingCommunicationOwnershipAttention to detail

Languages:English

Tech Stack:.NETSQLRelational databasesCloud infrastructureVirtualizationEncryption

Company Brief

Delinea

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.6

Website LinkedIn Glassdoor