Senior Data Scientist - Member Experience

Oura
United States
Workplace: RemoteFull timeUSD 147,900 - 203,000 annuallyFunction: Data Science & Machine LearningExperience: 6+ yearsSkills: ["Communication","Cross-functional collaboration"]

Build full-stack data science systems for Member Experience, turning support interaction data into quality scoring, analytics, and production-ready models. Improve support effectiveness by defining new performance metrics, evolving forecasting for volume and staffing, and linking support interactions to member lifecycle outcomes like satisfaction, retention, and churn. Partner with MX and operations to translate business needs into scalable datasets, dashboards, and decision-support tools.

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FursaFursa
Oura
Oura
4 days ago

Senior Data Scientist - Member Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build full-stack data science systems for Member Experience, turning support interaction data into quality scoring, analytics, and production-ready models. Improve support effectiveness by defining new performance metrics, evolving forecasting for volume and staffing, and linking support interactions to member lifecycle outcomes like satisfaction, retention, and churn. Partner with MX and operations to translate business needs into scalable datasets, dashboards, and decision-support tools.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Build and maintain a quality scoring classifier for support interactions using modern NLP and LLM-based approaches, including evaluation, versioning, and accuracy review processes.
  • •Design support performance metrics and analytics beyond volume and satisfaction, such as member effort and case complexity, to identify where the experience breaks down.
  • •Enhance forecasting models for support volume, capacity, and staffing demand using business signals to improve operational planning.
  • •Create the data layer linking support interactions to member identities and lifecycle data to analyze support quality, NPS/CSAT, and relationships to retention and churn.
  • •Build recurring dashboards and decision-support systems, and transform fragmented operational data into trusted, actionable insights and production-ready systems.

Pay and Benefits

Salary: USD 147,900 - 203,000 annually
Perks:EquityHealth InsuranceDentalVisionParental LeavePaid Sick

Key Requirements

  • •6+ years of experience in data science, machine learning, or advanced analytics, owning high-impact business problems end to end.
  • •Strong proficiency in SQL and Python, including analytical data modeling and production-quality measurement systems.
  • •Experience building and evaluating NLP or LLM-based models, including structured evaluation and model quality monitoring.
  • •Experience with forecasting, time series modeling, or other quantitative methods for operational planning and business decisions.
  • •Data engineering intuition to unify and transform data across multiple systems into reliable, scalable datasets.
Experience:6+ years
Skills:CommunicationCross-functional collaboration
Languages:English
Tech Stack:SQLPythonNLPLLMDatabricksAWSDbtSnowflake

Company Brief

Oura
Designs and sells the Oura Ring, a wearable device that tracks sleep, activity, and physiological signals to provide personalized health, recovery, and readiness insights via a companion app and analytics platform.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Oulu, Finland
Founded: 2013
WebsiteLinkedIn