Field Services Engineer

Pronto
Riyadh
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: mastersSkills: ["Independent work","Communication","Interpersonal skills","Troubleshooting","Customer support"]

Install, maintain, and repair Pronto’s field-deployed autonomous vehicle technology across customer mine, quarry, and construction sites. Scope electrical/mechanical equipment, perform on-site hardware and software installations, calibrate and validate systems, and lead preventive maintenance. Troubleshoot hardware, software, and connectivity issues using diagnostics and logs, and coordinate training and documentation through internal ticketing/CRM.

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FursaFursa
Pronto
Pronto
13 hours ago

Field Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Install, maintain, and repair Pronto’s field-deployed autonomous vehicle technology across customer mine, quarry, and construction sites. Scope electrical/mechanical equipment, perform on-site hardware and software installations, calibrate and validate systems, and lead preventive maintenance. Troubleshoot hardware, software, and connectivity issues using diagnostics and logs, and coordinate training and documentation through internal ticketing/CRM.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Perform on-site installation of Pronto hardware and software, including sensor systems, DBW kits, power integration, and vehicle interfaces.
  • •Install peripheral hardware (e.g., network stations, gate systems, and office infrastructure), then run system calibrations and validation tests.
  • •Carry out scheduled preventive maintenance and monitor/log equipment conditions to identify wear, degradation, and environmental impacts.
  • •Diagnose and repair hardware, software, and connectivity issues using diagnostic tools and logs to minimize downtime.
  • •Coordinate with customers on training and technical maintenance, serve as the on-site point of contact, and document service activity in internal ticketing/CRM tools.
Travel: Extensive travel

Key Requirements

  • •Advanced degree in Mechanical, Electrical, Systems Engineering or a related discipline.
  • •5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
  • •Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
  • •Solid understanding of vehicle systems including power, CAN bus, sensors, and ECUs.
  • •Ability to read wiring diagrams and schematics and follow technical documentation.
Experience:5+ years
Education:Master's in Mechanical, Electrical, or Systems Engineering
Skills:Independent workCommunicationInterpersonal skillsTroubleshootingCustomer support
Certifications:OSHA 10
Languages:English
Tech Stack:LinuxCAN busCRMTicketing tools

Company Brief

Pronto
Develops autonomous driving technology for commercial freight, focusing on SAE-level automation solutions for long-haul trucking to improve safety, efficiency, and driver experience through AI, perception, and vehicle control systems.
Industry: Autonomous Vehicles
WebsiteLinkedIn