Software Support Engineer (C++, Linux)

Endava Technology
Ho Chi Minh City
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Customer focus","Troubleshooting","Problem-solving","Root cause analysis","Communication"]

Provide day-to-day service and support to customers and partners for middleware software powering multiple products, including troubleshooting complex issues and performing root cause analysis. Advise users on correct system usage, deliver corrective actions, and collaborate closely with R&D and solution architects to resolve customer problems. Participate in a 24/7 on-call rota for emergency cases while actively contributing to customer satisfaction.

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FursaFursa
Endava Technology
Endava Technology
3 days ago

Software Support Engineer (C++, Linux)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide day-to-day service and support to customers and partners for middleware software powering multiple products, including troubleshooting complex issues and performing root cause analysis. Advise users on correct system usage, deliver corrective actions, and collaborate closely with R&D and solution architects to resolve customer problems. Participate in a 24/7 on-call rota for emergency cases while actively contributing to customer satisfaction.
Location: Ho Chi Minh City
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Entry level

Key Responsibilities

  • •Provide day-to-day service and support to customers and partners globally.
  • •Troubleshoot issues in a complex environment and analyze root causes.
  • •Give customer advice on system usage, provide troubleshooting support, and corrective actions.
  • •Cooperate with R&D and solution architects to find solutions and resolve customer issues.
  • •Participate in a 24/7 on-call rota for customer emergency cases.

Pay and Benefits

Perks:Annual BonusHybrid WorkTrainingWellness Stipend

Key Requirements

  • •At least 2 years of relevant work experience.
  • •Good English skills.
  • •Strong analytic, troubleshooting, and problem-solving capabilities.
  • •Familiar with the Linux environment and able to read/understand C/C++ programming language.
  • •Experience with bash and Python scripts, plus product maintenance, consulting, or system integration.
Skills:Customer focusTroubleshootingProblem-solvingRoot cause analysisCommunication
Languages:English (US)
Tech Stack:CC++LinuxBashPythonMiddlewareVideo delivery network

Company Brief

Endava Technology
Provides IT services and digital engineering, delivering software development, automation, and consulting to enterprises across financial services, payments, telecommunications, and retail to accelerate digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2000
WebsiteLinkedIn