Tech Ops Team Lead

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 9+ yearsSkills: ["Interpersonal communication","Ownership","Planning","Time management","Collaboration"]

Lead and mentor a small team of TechOps Payments Analysts in a player-coach role, helping associates deliver against goals. Drive metrics-driven analysis and automation to streamline reporting, improve productivity, and provide data-driven insights to management. Own weekly business reviews and capacity scheduling, unblock complex reconciliation issues with TechOps/Engineering/XFN partners, and support recruitment, feedback, and continuous process improvement.

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Stripe
Stripe
1 month ago

Tech Ops Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead and mentor a small team of TechOps Payments Analysts in a player-coach role, helping associates deliver against goals. Drive metrics-driven analysis and automation to streamline reporting, improve productivity, and provide data-driven insights to management. Own weekly business reviews and capacity scheduling, unblock complex reconciliation issues with TechOps/Engineering/XFN partners, and support recruitment, feedback, and continuous process improvement.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Act as a player-coach by mentoring associates and supporting goal delivery in TechOps payments operations.
  • •Champion metrics-driven analysis and automation to optimize team performance and streamline data reporting.
  • •Use data to guide people management strategies, productivity, and weekly business reviews (WBR) to support decision-making.
  • •Manage capacity and scheduling by dividing and assigning work across team members.
  • •Lead discussions with TechOps, Engineering, and XFN partners to unblock complex reconciliation issues, while setting goals and expectations and supporting hiring.

Key Requirements

  • •Been performing well in your current role for at least 12 months.
  • •9+ years experience, including 1-2+ years leading operations teams.
  • •Strong SQL, data analysis, and payments reconciliation skills.
  • •Ownership mindset and ability to unblock the team with internal/external help.
  • •Excellent interpersonal, communication, planning, time management, and cross-functional collaboration skills.
Experience:9+ yearsOperations
Skills:Interpersonal communicationOwnershipPlanningTime managementCollaboration
Languages:En
Tech Stack:SQLAutomation

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor