NTT

1 year ago

MS Engineer - RHEL-1

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a first point of contact for clients by monitoring IT infrastructure and handling standard, low-complexity incidents and service requests. Triage, investigate, and resolve issues using telephonic support, ITSM tickets, or chat, while maintaining zero missed service-level agreements. Perform routine maintenance such as patching and configuration changes across multiple technology domains (Cloud, Security, Networking, Applications, Collaboration), and support disaster recovery activities.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions, identifying problems and errors before or as they occur.
•Provide first-line support by triaging, investigating, and resolving assigned incidents, using telephonic, ITSM ticket, or chat support.
•Perform maintenance activities such as patching and configuration changes to keep client systems operational.
•Work across two or more technology domains (Cloud, Security, Networking, Applications, Collaboration) and update/create knowledge articles.
•Support disaster recovery functions and tests, and ensure seamless shift handovers with proper incident reporting and escalation.

Key Requirements

•Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium to large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and ITIL processes.
•Highly disciplined handling of tickets day to day, acting promptly according to defined SOPs.
•Ability to resolve many tickets using available knowledge articles or provided SOPs.
•A bachelor’s degree in IT/Computing (or equivalent work experience).

Experience:ICTITIL

Education:Bachelor's in IT or Computing

Skills:Client-centric approachCommunicationActive listeningProblem-solvingTime management

Tech Stack:RHELITSMITILKnowledge articlesSOPs

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT