MS Engineer - RHEL-1

NTT
Mumbai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Client-centric approach","Communication","Active listening","Problem-solving","Time management"]

Serve as a first point of contact for clients by monitoring IT infrastructure and handling standard, low-complexity incidents and service requests. Triage, investigate, and resolve issues using telephonic support, ITSM tickets, or chat, while maintaining zero missed service-level agreements. Perform routine maintenance such as patching and configuration changes across multiple technology domains (Cloud, Security, Networking, Applications, Collaboration), and support disaster recovery activities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 year ago

MS Engineer - RHEL-1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a first point of contact for clients by monitoring IT infrastructure and handling standard, low-complexity incidents and service requests. Triage, investigate, and resolve issues using telephonic support, ITSM tickets, or chat, while maintaining zero missed service-level agreements. Perform routine maintenance such as patching and configuration changes across multiple technology domains (Cloud, Security, Networking, Applications, Collaboration), and support disaster recovery activities.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions, identifying problems and errors before or as they occur.
  • •Provide first-line support by triaging, investigating, and resolving assigned incidents, using telephonic, ITSM ticket, or chat support.
  • •Perform maintenance activities such as patching and configuration changes to keep client systems operational.
  • •Work across two or more technology domains (Cloud, Security, Networking, Applications, Collaboration) and update/create knowledge articles.
  • •Support disaster recovery functions and tests, and ensure seamless shift handovers with proper incident reporting and escalation.

Key Requirements

  • •Entry-level experience troubleshooting and supporting security, network, data centre, systems, or storage in a medium to large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Highly disciplined handling of tickets day to day, acting promptly according to defined SOPs.
  • •Ability to resolve many tickets using available knowledge articles or provided SOPs.
  • •A bachelor’s degree in IT/Computing (or equivalent work experience).
Experience:ICTITIL
Education:Bachelor's in IT or Computing
Skills:Client-centric approachCommunicationActive listeningProblem-solvingTime management
Tech Stack:RHELITSMITILKnowledge articlesSOPs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn