Merchant Attach

PayPal
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Judgment","Relationship building","Communication","Organization","Collaboration"]

Own end-to-end commercial outcomes for small and medium-sized merchants as the single point of contact. Use AI-powered tools to identify growth, cross-sell, and risk opportunities across your book, while keeping pipeline, forecast, and portfolio health reporting accurate. Collaborate with internal teams to resolve merchant needs and decide on the right actions when standard processes don’t apply, sharing best practices with other AM2 colleagues.

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FursaFursa
PayPal
PayPal
3 days ago

Merchant Attach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own end-to-end commercial outcomes for small and medium-sized merchants as the single point of contact. Use AI-powered tools to identify growth, cross-sell, and risk opportunities across your book, while keeping pipeline, forecast, and portfolio health reporting accurate. Collaborate with internal teams to resolve merchant needs and decide on the right actions when standard processes don’t apply, sharing best practices with other AM2 colleagues.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the single point of contact for your merchants, owning commercial outcomes end to end.
  • •Acquire, manage, and expand relationships with small and medium-sized merchants.
  • •Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your book.
  • •Keep pipeline, forecast, and portfolio health reporting accurate and share effective practices with AM2 colleagues.
  • •Coordinate internal teams to resolve merchant needs and decide the right action when standard process isn’t enough.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •3+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience.
  • •Structured, organized planning and ability to segment a large customer book while maintaining follow-through and service quality.
  • •Skilled in customer and commercial conversations, building trust and identifying needs while converting opportunities.
  • •Comfortable using AI, data, and playbooks to make trade-offs and escalate appropriately when multiple priorities need attention.
  • •Reliable team collaborator who keeps records, pipeline, and follow-ups accurate and aligned with internal stakeholders.
Experience:3+ yearsPaymentsFintechMerchant servicesCustomer/account management
Education:Bachelor's
Skills:JudgmentRelationship buildingCommunicationOrganizationCollaboration
Tech Stack:AIData

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn