Customer Care Senior Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Confidentiality","Adaptability","Tact and diplomacy"]

Serve as a digital customer service representative and first point of contact for customers, delivering first-class support through accurate issue assessment and recommendation of solutions. Handle inquiries and complaints, including complex and sensitive cases, while providing professional, empathetic communication. Maintain up-to-date program and product knowledge, complete required interaction documentation, and uphold strict confidentiality and data-handling guidelines.

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FursaFursa
NTT
NTT
4 weeks ago

Customer Care Senior Associate

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Last checked: 50 minutes agoStatus: Live

Job Summary

Serve as a digital customer service representative and first point of contact for customers, delivering first-class support through accurate issue assessment and recommendation of solutions. Handle inquiries and complaints, including complex and sensitive cases, while providing professional, empathetic communication. Maintain up-to-date program and product knowledge, complete required interaction documentation, and uphold strict confidentiality and data-handling guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and responding with sound judgment on recommended solutions.
  • •Respond to inquiries and complaints, providing due attention to customer care with a professional approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete interaction documentation, including updating call history and sending messages or initiating fulfillment as needed.
  • •Stay current on program and product information through continuous learning while maintaining strict confidentiality and following data use guidelines.

Key Requirements

  • •Passion for customer satisfaction and prior customer service experience (an asset).
  • •English proficiency and the ability to work in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced PC knowledge with familiarity navigating systems.
  • •Ability to learn new concepts quickly and resolve complex, sensitive customer complaints professionally.
Skills:CommunicationEmpathyConfidentialityAdaptabilityTact and diplomacy
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn