Sephora

2 weeks ago

Client Experience and Services Manager (12 Month Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the in-store client experience and performance by managing the sales floor, Leads and Beauty Advisors, and the Beauty/Skincare/Fragrance Studio including PSBA 1:1 services. Coach and train team members, oversee certifications, and use Sephora technology innovations to elevate client service. Manage online services reservations, staffing, visual merchandising, and vendor brand training. Drive engagement through in-store events and classes.

Location: Canada

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Coach and develop Beauty Advisors, including conducting training for new hires and existing team members and facilitating “Welcome to Sephora” and “Sephora 101” sessions.
•Oversee development and certification processes and help team members enhance artistry skills.
•Manage client experience operations, including the services online reservation system, staffing for smooth client flow, and efficient check-in.
•Maintain visual merchandising standards by keeping the sales floor organized, managing tester/supply levels, and executing timely replenishment.
•Ensure vendor/brand engagement by coordinating product training and coaching for brand representatives, and provide feedback on training effectiveness when possible.

Pay and Benefits

Salary: CAD 54,800 - 74,000 annually

Perks:Health InsuranceLife InsurancePaid LeaveProduct Discounts

Key Requirements

•Minimum 2-4 years of management experience in the beauty, retail, or customer service industry (or equivalent internal experience).
•Proven track record coaching a team to company expectations with a passion for training, development, and education.
•Entrepreneurial approach with experience generating business and executing events that connect with the community/clients.
•Ability to maintain composure and handle tough conversations with managerial courage when needed.
•Excellent time management skills extending to your team and their efficiency; bonus if you have background in makeup artistry or skincare services.

Experience:2-4 yearsBeautyRetailCustomer service

Skills:CoachingTrainingDevelopmentTime managementCommunication

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

2 weeks ago

Client Experience and Services Manager (12 Month Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Onsite

Employment Type: Contract · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Coach and develop Beauty Advisors, including conducting training for new hires and existing team members and facilitating “Welcome to Sephora” and “Sephora 101” sessions.
•Oversee development and certification processes and help team members enhance artistry skills.
•Manage client experience operations, including the services online reservation system, staffing for smooth client flow, and efficient check-in.
•Maintain visual merchandising standards by keeping the sales floor organized, managing tester/supply levels, and executing timely replenishment.
•Ensure vendor/brand engagement by coordinating product training and coaching for brand representatives, and provide feedback on training effectiveness when possible.

Pay and Benefits

Salary: CAD 54,800 - 74,000 annually

Perks:Health InsuranceLife InsurancePaid LeaveProduct Discounts

Key Requirements

•Minimum 2-4 years of management experience in the beauty, retail, or customer service industry (or equivalent internal experience).
•Proven track record coaching a team to company expectations with a passion for training, development, and education.
•Entrepreneurial approach with experience generating business and executing events that connect with the community/clients.
•Ability to maintain composure and handle tough conversations with managerial courage when needed.
•Excellent time management skills extending to your team and their efficiency; bonus if you have background in makeup artistry or skincare services.

Experience:2-4 yearsBeautyRetailCustomer service

Skills:CoachingTrainingDevelopmentTime managementCommunication

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn