Rehab and Retention Specialist (Outsource Role)

Abu Dhabi Islamic Bank
United Arab Emirates
Full timeFunction: OtherEducation: bachelorsSkills: ["Communication"]

Provide end-to-end retention support for ADIB customers seeking Liability or No Liability Certificates by offering comprehensive financial solutions that balance customer needs with risk, within approved policies. Collaborate with branches to retain customers, analyze proposals, and ensure timely, compliant outcomes while maintaining product knowledge and delivering ongoing service.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 year ago

Rehab and Retention Specialist (Outsource Role)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide end-to-end retention support for ADIB customers seeking Liability or No Liability Certificates by offering comprehensive financial solutions that balance customer needs with risk, within approved policies. Collaborate with branches to retain customers, analyze proposals, and ensure timely, compliant outcomes while maintaining product knowledge and delivering ongoing service.
Location: United Arab Emirates
Employment Type: Full time

Key Responsibilities

  • •Retain Customers who are asking for Liability Certificate or No Liability Certificate by offering them comprehensive solutions.
  • •Accurate analysis and review of proposals to provide scientific, practical and compliant solutions to clients while maintaining error zero rate.
  • •Handle all assigned Rehab & Retention cases (LCs, NLCs, & Rescheduling requests) on end to end bases with the stipulated turnaround time.
  • •Escalate cases requiring higher DP with full analysis and recommendations to facilitate their decision making
  • •Meet customers daily to discuss and agree on Retention solution.
  • •Prepare periodic MIS reports in a timely manner within agreed review date.
  • •Monitor the assigned Rehab & Retention accounts to ensure that agreed settlement terms are respected and report violations to Management.
  • •Demonstrate full and up to date knowledge of ADIB’s products, policies and procedures as measured in semiannual written evaluations.
  • •Perform any other responsibilities entrusted by ADIB Management from time to time.

Key Requirements

  • •1 to 2 years’ experience as retention, call center, branch customer’s service, or fresh graduators, Bachelor or Diploma in business, finance & banking.
Experience:Banking
Education:Bachelor's
Skills:Communication
Languages:ArabicEnglish

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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