Digital Transformation Manager UAE National Only.CIBG - WDS - AA.Corporate & Investment Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1-8 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Stakeholder management","Change management"]

Drive AI-enabled digital transformation for corporate banking across the client lifecycle. Define and execute an AI transformation roadmap, partner with front-office, operations, risk, compliance, technology, and data teams to redesign workflows, and oversee adoption of agentic AI and GenAI solutions. Translate business problems into AI use cases and delivery plans, ensure responsible AI governance with human-in-the-loop controls, and measure impact through productivity, cost-to-serve, cycle-time, CX, and revenue metrics.

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FursaFursa
Mashreq
Mashreq
3 days ago

Digital Transformation Manager UAE National Only.CIBG - WDS - AA.Corporate & Investment Banking Group

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Last checked: 23 hours agoStatus: Live

Job Summary

Drive AI-enabled digital transformation for corporate banking across the client lifecycle. Define and execute an AI transformation roadmap, partner with front-office, operations, risk, compliance, technology, and data teams to redesign workflows, and oversee adoption of agentic AI and GenAI solutions. Translate business problems into AI use cases and delivery plans, ensure responsible AI governance with human-in-the-loop controls, and measure impact through productivity, cost-to-serve, cycle-time, CX, and revenue metrics.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Define and execute the AI transformation roadmap for corporate banking, prioritizing use cases and delivery milestones.
  • •Partner with relationship managers, operations, risk, compliance, technology, data, and analytics teams to redesign end-to-end workflows before AI automation.
  • •Improve frontline productivity via AI-assisted prospecting, lead generation, client insights, next-best-action recommendations, and personalized relationship support.
  • •Lead implementation of agentic AI solutions for multi-step orchestration, knowledge retrieval, summarization, task triggering, and exception escalation to humans.
  • •Ensure AI governance with controls for access rights, consent, explainability, model performance, data quality, audit trails, and exception handling; track adoption and business metrics.

Key Requirements

  • •1–8 years of experience in digital transformation, AI product delivery, banking technology, advanced analytics, or process automation.
  • •Strong understanding of corporate banking and relationship management, including onboarding, KYC, credit, operations, servicing, and front-office productivity challenges.
  • •Practical knowledge of GenAI, agentic AI, AI agents, retrieval-augmented generation, workflow orchestration, and prompt engineering.
  • •Ability to translate business problems into AI use cases, product requirements, user journeys, acceptance criteria, success metrics, and implementation roadmaps.
  • •Experience delivering governed AI solutions with responsibility for risk, compliance, legal, information security, and responsible AI/model governance.
Experience:1-8 yearsDigital transformationAIBanking technologyAdvanced analyticsProcess automation
Education:Bachelor's in Business Administration, Economics, Finance, Statistics, Mathematics, Computer Science, Engineering, Data Science, or a related field
Skills:CommunicationProblem-solvingAnalytical thinkingStakeholder managementChange management
Tech Stack:GenAIAgentic AIAI agentsRetrieval-augmented generationWorkflow orchestrationPrompt engineeringMachine learningAutomationAPIsData platformsPower BITableau

Eligibility

Nationality:UAE National

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor