Strategic Account Director - West

Decagon
United States
Workplace: RemoteFull timeUSD 340,000 - 400,000 annuallyFunction: Executive & General ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Presentation","Relationship-building","Problem-solving"]

Strategic Accounts leader responsible for building and closing large, complex deals with top brands, developing account plans, forecasting pipeline, and collaborating across internal teams to tailor AI-powered customer experience solutions.

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Decagon
Decagon
1 year ago

Strategic Account Director - West

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Last checked: 3 hours agoStatus: Live

Job Summary

Strategic Accounts leader responsible for building and closing large, complex deals with top brands, developing account plans, forecasting pipeline, and collaborating across internal teams to tailor AI-powered customer experience solutions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Develop a strategy to break into and close key strategic logos for Decagon
  • •Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (CX leaders, Product Leaders, Operations Leaders)
  • •Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
  • •Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
  • •Forecast and accurately report on pipeline and revenue
Travel: Medium travel

Pay and Benefits

Salary: USD 340,000 - 400,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionPaid LeaveMeal Allowance

Key Requirements

  • •7+ years of experience in strategic or enterprise sales
  • •Proven track record of growing revenue and expanding business with large, complex accounts
  • •Excellent communication, presentation, and negotiation skills
  • •Strong business acumen and ability to speak the language of the C-suite
  • •Consultative selling approach with a focus on value-based solutions
Experience:7+ yearsEnterprise salesB2BSAASAI
Education:Bachelor's
Skills:CommunicationNegotiationPresentationRelationship-buildingProblem-solving

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor