Hive

1 month ago

Customer Success Manager (US, Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Seeking a Customer Success Manager to act as an in-house email marketing expert, advising clients on strategy, onboarding partners, and driving adoption of Hive’s platform. You’ll communicate across channels, identify opportunities for growth, and contribute to the product roadmap by synthesizing customer feedback for ongoing education and content. This remote role focuses on US-based customers and strategic account management.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide email marketing strategy to customers and keep them up to date on best practices
•Be responsible for keeping regular contact with key customers, ensuring that they’re getting the most out of Hive, and updating them on our newest features
•Nurture and onboard customers and partners, helping them find success with the product
•Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
•As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content

Pay and Benefits

Perks:Remote WorkHealth Insurance

Key Requirements

•2+ years of experience in customer success, account management, or a similar role with customers and relationship-building
•Strong communicator who can connect with clients through multiple channels
•Self-motivated and eager to identify new opportunities to drive impact
•Natural problem solver capable of identifying issues and proposing fixes
•Confident, detail-oriented writer who can convey complex concepts clearly and is comfortable using Hubspot and other CS tools

Experience:2+ yearsSaaSMarketing platformEvent marketingB2B

Skills:CommunicationRelationship-buildingWritingProblem-solvingCustomer focus

Languages:English

Tech Stack:HubSpotEmail marketing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hive

Provides a marketing automation platform (email, SMS, CRM, ads) tailored to event promoters and ticketing partners to drive ticket sales and audience engagement through data-driven campaigns and automation.

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Headquarters: Kitchener, Canada

Founded: 2014

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Hive

1 month ago

Customer Success Manager (US, Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide email marketing strategy to customers and keep them up to date on best practices
•Be responsible for keeping regular contact with key customers, ensuring that they’re getting the most out of Hive, and updating them on our newest features
•Nurture and onboard customers and partners, helping them find success with the product
•Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
•As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content

Pay and Benefits

Perks:Remote WorkHealth Insurance

Key Requirements

•2+ years of experience in customer success, account management, or a similar role with customers and relationship-building
•Strong communicator who can connect with clients through multiple channels
•Self-motivated and eager to identify new opportunities to drive impact
•Natural problem solver capable of identifying issues and proposing fixes
•Confident, detail-oriented writer who can convey complex concepts clearly and is comfortable using Hubspot and other CS tools

Experience:2+ yearsSaaSMarketing platformEvent marketingB2B

Skills:CommunicationRelationship-buildingWritingProblem-solvingCustomer focus

Languages:English

Tech Stack:HubSpotEmail marketing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hive

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Revenue: USD 1M to 5M

Headquarters: Kitchener, Canada

Founded: 2014

Glassdoor: 3.5

Website LinkedIn Glassdoor