Sr. Client Care Ops Support

Visa
Bogotá
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Sound decision-making","Evidence-based judgment","Customer service","Collaboration","Attention to detail"]

Specialize in resolving and supporting client disputes across transaction, billing, technical, and contract issues. Execute back-office dispute processing tasks, manage dispute mailboxes, and handle client inquiries and complaints with appropriate solutions. Support onboarding and post-onboarding operations, maintain procedure documentation, and review evidence using network dispute rules to determine validity and recovery potential. Coordinate with internal teams and, over time, grow to manage more complex dispute work.

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FursaFursa
Visa
Visa
3 days ago

Sr. Client Care Ops Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Specialize in resolving and supporting client disputes across transaction, billing, technical, and contract issues. Execute back-office dispute processing tasks, manage dispute mailboxes, and handle client inquiries and complaints with appropriate solutions. Support onboarding and post-onboarding operations, maintain procedure documentation, and review evidence using network dispute rules to determine validity and recovery potential. Coordinate with internal teams and, over time, grow to manage more complex dispute work.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Execute client support and back-office tasks related to disputes, following policies and procedures.
  • •Manage dispute-related mailboxes and address client inquiries and complaints with appropriate solutions.
  • •Assist with client onboarding, decommissioning, and post-onboarding tasks and maintain procedure documentation and communications.
  • •Review evidence and apply network dispute resolution rules to determine validity and recovery potential, including representments with senior staff.
  • •Process basic disputes for prepaid, debit, or regional programs and balance disputes with settlement and financial ledger requirements.

Key Requirements

  • •High school diploma or equivalent or relevant work experience.
  • •Experience executing client support and back-office tasks related to disputes.
  • •Experience managing dispute-related mailboxes and addressing client inquiries.
  • •Experience assisting with client onboarding, decommissioning, and post-onboarding tasks.
  • •Experience handling procedure documentation, updates, communication, and internal audit reports for dispute resolution processes.
Experience:2+ yearsBankingMerchant acquiringCard issuingBack office bankingDispute resolutionLoss recovery
Education:High School
Skills:Sound decision-makingEvidence-based judgmentCustomer serviceCollaborationAttention to detail
Tech Stack:ChatGPTMicrosoft Copilot

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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