Lead, Customer Strategy Analytics & Applied AI

Owner.com
United States, Canada
Workplace: RemoteFull timeUSD 190,000 - 210,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsSkills: ["Analytical thinking","Self-sufficiency","Stakeholder management","Adaptability","Deep problem solving"]

Build and ship customer analytics and applied AI systems for the Customer Success organization end-to-end. Own customer analytics and engagement/AI integration strategy, work with CS leadership to shape customer lifecycle strategy and org structure, and lead analytics+applied AI execution for churn risk, next-best actions, retention playbooks, and AI eval pipelines. Partner with Analytics Engineers and cross-functional teams to turn strategy into production data products and automated workflows.

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FursaFursa
Owner.com
Owner.com
23 hours ago

Lead, Customer Strategy Analytics & Applied AI

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build and ship customer analytics and applied AI systems for the Customer Success organization end-to-end. Own customer analytics and engagement/AI integration strategy, work with CS leadership to shape customer lifecycle strategy and org structure, and lead analytics+applied AI execution for churn risk, next-best actions, retention playbooks, and AI eval pipelines. Partner with Analytics Engineers and cross-functional teams to turn strategy into production data products and automated workflows.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Sr. Manager level

Key Responsibilities

  • •Own customer analytics and improve engagement and AI integration strategy for Customer Success and Customer Support.
  • •Work with the SVP of CS to shape customer lifecycle strategy, including engagement model, org structure, and investment priorities.
  • •Set priorities and direction for CS analytics + applied AI work and guide execution with partners.
  • •Build and ship AI-powered tools such as churn risk scoring, next-best-action systems, automated retention playbooks, and AI eval pipelines.
  • •Establish how CS analytics and the BizOps team use AI to multiply output across analytics and operating workflows.

Pay and Benefits

Salary: USD 190,000 - 210,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceRemote WorkPaid LeaveEquity

Key Requirements

  • •5–7+ years in analytics, strategy, or ops, including management consulting, startup analytics, BizOps, or a hybrid path.
  • •Have personally shipped data products, models, or AI-powered systems into production.
  • •Strong numerical skills with technical background; Claude (or equivalent agentic tooling) is required; SQL/Python preferred.
  • •Familiarity with how Customer Success and Support orgs operate, and ability to come up to speed quickly.
  • •Self-sufficient operator who can run end-to-end workstreams with comfort in ambiguity.
Experience:5+ yearsSaaSMarketplacesHigh-growth startupsRestaurant industry
Skills:Analytical thinkingSelf-sufficiencyStakeholder managementAdaptabilityDeep problem solving
Tech Stack:ClaudeClaude CodeSQLPythonDBTSnowflakeMachine learningAI

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn