Motorola Solutions

1 month ago

NOC Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

NOC Agent role focused on real-time network monitoring, incident diagnosis, and coordinating cross-functional actions to restore services for critical public safety systems. Requires ITIL-based incident management, 24/7 shift readiness, and bilingual ability to document and communicate technical information.

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor and resolve real-time incidents using NOC tools to ensure continuity of critical services (SLA adherence).
•Diagnose root causes of complex incidents and escalate to Engineering or specialist support when needed, maintaining control until restoration.
•Coordinate cross-functional efforts with internal teams, vendors, and field personnel to standardize restoration procedures during outages.
•Validate and close tickets to ensure proper documentation and traceability after repairs.
•Enforce ITIL-based quality and security standards in all assigned tasks, ensuring restricted, justified access to client platforms.

Travel: Low travel

Key Requirements

•Technical degree or equivalent in Telecommunications, Connectivity, Networks, IT or related tech field.
•Minimum 2 years of experience in specialized technical support, help desk, or network monitoring (NOC).
•Knowledge of ITIL-based incident management processes for lifecycle administration of incidents.
•Ability to operate on 24/7 shift schedules including weekends and night shifts.
•English-language ability to understand technical documentation and user interfaces.

Experience:2+ yearsTelecommunicationsIT operations

Education:Professional (JD, MD, etc.) in Telecommunications

Skills:CommunicationProblem-solvingTeamworkStress-resilience

Languages:EnglishSpanish

Tech Stack:ITILNOC tools

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

1 month ago

NOC Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Santiago

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor and resolve real-time incidents using NOC tools to ensure continuity of critical services (SLA adherence).
•Diagnose root causes of complex incidents and escalate to Engineering or specialist support when needed, maintaining control until restoration.
•Coordinate cross-functional efforts with internal teams, vendors, and field personnel to standardize restoration procedures during outages.
•Validate and close tickets to ensure proper documentation and traceability after repairs.
•Enforce ITIL-based quality and security standards in all assigned tasks, ensuring restricted, justified access to client platforms.

Travel: Low travel

Key Requirements

•Technical degree or equivalent in Telecommunications, Connectivity, Networks, IT or related tech field.
•Minimum 2 years of experience in specialized technical support, help desk, or network monitoring (NOC).
•Knowledge of ITIL-based incident management processes for lifecycle administration of incidents.
•Ability to operate on 24/7 shift schedules including weekends and night shifts.
•English-language ability to understand technical documentation and user interfaces.

Experience:2+ yearsTelecommunicationsIT operations

Education:Professional (JD, MD, etc.) in Telecommunications

Skills:CommunicationProblem-solvingTeamworkStress-resilience

Languages:EnglishSpanish

Tech Stack:ITILNOC tools

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn