Aon

1 month ago

Bilingual (French/English) Consultant, Team Lead - Pension Administration

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and coordinate pension administration services for clients, overseeing a technician team, ensuring SLAs are met, and driving continuous improvement. This role combines leadership, pension expertise, and client-focused delivery in a hybrid Canadian environment, with bilingual French/English interactions across Montreal, Toronto, and Halifax.

Location: Montreal, Toronto, Halifax

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Manager level

Key Responsibilities

•Coordinate the day-to-day activities of the technician team (scheduling, prioritization, task assignment, workflow management).
•Ensure adherence to SLAs and quality standards while monitoring timeliness, quality and volume.
•Handle higher-level and complex pension-related cases and provide guidance to team members.
•Lead team meetings and coordinate with internal collaborators (consulting, operations, IT, etc.).
•Contribute to continuous improvement initiatives across pension administration processes.

Key Requirements

•Proven experience in pension administration.
•Experience in a client service environment, including handling calls and customer concerns.
•Knowledge of MS Office Suite (Word, Excel and PowerPoint).
•Proven ability to coordinate a team and manage priorities in a fast-paced setting.
•Experience in operations and in coaching others and optimizing their work.

Experience:Pension administrationCustomer serviceMS OfficeLeadershipCoaching

Skills:CommunicationProblem-solvingDecision-makingLeadership

Languages:FrenchEnglish

Tech Stack:MS OfficeWordExcelPowerPoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon