Client Success Manager (Enterprise)

Affirm
Canada
Workplace: RemoteFull timeUSD 132,500 - 182,500 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer relationship management","Cross-functional leadership","Communication","Negotiation","Analytical thinking"]

Own and grow a portfolio of large Canadian merchant relationships, setting strategy and driving account planning to achieve KPI targets. Lead multi-year growth roadmaps across product integrations, co-marketing, and go-to-market expansions. Negotiate complex commercial agreements and analyze partner performance to improve adoption and outcomes. Coordinate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and more, while maintaining strong customer health and satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Affirm
Affirm
1 day ago

Client Success Manager (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own and grow a portfolio of large Canadian merchant relationships, setting strategy and driving account planning to achieve KPI targets. Lead multi-year growth roadmaps across product integrations, co-marketing, and go-to-market expansions. Negotiate complex commercial agreements and analyze partner performance to improve adoption and outcomes. Coordinate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and more, while maintaining strong customer health and satisfaction.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and lead large Canadian partner relationships, driving growth and long-term strategy.
  • •Define strategic vision for each relationship and influence senior stakeholders.
  • •Develop multi-year account plans and growth roadmaps across integrations, co-marketing, and expansion.
  • •Lead complex commercial negotiations including contracts, pricing, renewal strategy, and expansion opportunities.
  • •Orchestrate cross-functional execution and manage customer health to meet KPI targets.

Pay and Benefits

Salary: USD 132,500 - 182,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityTech StipendMeal AllowancePaid Leave

Key Requirements

  • •7+ years of B2B client-facing experience, preferably in tech or fintech.
  • •Lead and grow complex, strategic partnerships at the executive level with strong customer relationship management.
  • •Drive cross-functional, multi-stakeholder initiatives with high attention to detail.
  • •Strong written and verbal communication for proposals, memos, emails, and executive presentations.
  • •Experience structuring, negotiating, and closing large-scale commercial contracts.
Experience:7+ yearsB2BFintechSaaSE-commerceConsumer finance
Skills:Customer relationship managementCross-functional leadershipCommunicationNegotiationAnalytical thinking
Languages:EnglishFrench
Tech Stack:SalesforceAIBI tools

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn