Implementation Engineer, Customer Support

Bitwarden
United States
Workplace: RemoteFull timeUSD 100,000 - 140,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Attention to detail","Empathy","Emotional intelligence"]

Serve as a product and security SME for Bitwarden, helping customers with proof-of-concept trials, new deployments, and integrations of Bitwarden services. You’ll troubleshoot technical issues, advise on best practices across the full stack, and collaborate with Sales, Engineering, and Product to deliver technical demos. Document customer feedback and help ensure successful implementations that drive satisfaction and long-term growth.

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FursaFursa
Bitwarden
Bitwarden
1 day ago

Implementation Engineer, Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a product and security SME for Bitwarden, helping customers with proof-of-concept trials, new deployments, and integrations of Bitwarden services. You’ll troubleshoot technical issues, advise on best practices across the full stack, and collaborate with Sales, Engineering, and Product to deliver technical demos. Document customer feedback and help ensure successful implementations that drive satisfaction and long-term growth.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a subject matter expert for Bitwarden and its product portfolio.
  • •Lead proof-of-concept trials and support new deployments and integrations of Bitwarden containerized services.
  • •Advise enterprise customers on full-stack best practices and help solve current issues and future scenarios.
  • •Guide business prospects and customers through implementation, integration with their technology stack, and general security.
  • •Collaborate cross-functionally (Sales, Engineering, Product) and deliver live technical product demonstrations; document customer feedback.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually

Key Requirements

  • •Excellent English and grammar.
  • •Experience from a previous technical position (e.g., Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer) or equivalent demonstrable skills.
  • •Ability and desire to work remotely.
  • •Strong problem-solving skills with the ability to find and communicate solutions.
  • •Familiarity with several of: Linux/Windows/macOS, Docker/Kubernetes/Podman, Active Directory/LDAP/Okta/Azure Entra ID, and common security and integration concepts (SSO, SCIM, TLS/SSL).
Experience:Identity securitySecurityOpen source
Skills:CommunicationProblem-solvingAttention to detailEmpathyEmotional intelligence
Languages:English
Tech Stack:BitwardenLinuxWindowsMacOSDockerKubernetesPodmanNFSCIFSBashPowerShellActive DirectoryLDAPGoogle WorkspaceAzure Entra IDJumpcloudCloudflareOktaGCPAWS

Company Brief

Bitwarden
Develops Bitwarden, an open-source password management platform providing secure vaults, password generation, and cross-device syncing for individuals and businesses, with self-hosting and cloud-hosted deployment options and enterprise access controls.
Industry: Cybersecurity
Headquarters: Santa Barbara, United States
Founded: 2016
WebsiteLinkedIn