Thales

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and manage strategic relationships with enterprise customers, driving proactive customer success programs to maximize adoption, retention, and growth. Collaborate with sales, channel, product, and support teams to align on value realization, drive renewals, and guide complex deployments in cyber security and identity management for Thales customers in Mexico.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Establish and maintain strong relationships with key customers, understanding their needs, goals, and challenges.
•Serve as the primary point of contact for customers, becoming customer’s trusted advisor and ensuring their satisfaction.
•Conduct Joint Success Plans, regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for improvement and growth.
•Develop and execute comprehensive customer success strategies to drive customer engagement, retention, and growth.
•Collaborate closely with sales, channel, product, and support teams to align on customer success objectives and deliver a cohesive customer experience.

Travel: High travel

Key Requirements

•5+ years of experience in customer success, account management or related role, preferably in the cyber industry.
•Fluent in Spanish and English.
•Bachelor’s degree in Business, Marketing or related field; MBA is a plus.
•Familiarity with customer success software and CRM systems (e.g., Salesforce, Planhat, etc.).
•Ability to travel up to 50% of the time.

Experience:5+ yearsCybersecurity

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingNegotiationAnalytical thinking

Languages:SpanishEnglish

Tech Stack:SalesforcePlanhat

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Establish and maintain strong relationships with key customers, understanding their needs, goals, and challenges.
•Serve as the primary point of contact for customers, becoming customer’s trusted advisor and ensuring their satisfaction.
•Conduct Joint Success Plans, regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for improvement and growth.
•Develop and execute comprehensive customer success strategies to drive customer engagement, retention, and growth.
•Collaborate closely with sales, channel, product, and support teams to align on customer success objectives and deliver a cohesive customer experience.

Travel: High travel

Key Requirements

•5+ years of experience in customer success, account management or related role, preferably in the cyber industry.
•Fluent in Spanish and English.
•Bachelor’s degree in Business, Marketing or related field; MBA is a plus.
•Familiarity with customer success software and CRM systems (e.g., Salesforce, Planhat, etc.).
•Ability to travel up to 50% of the time.

Experience:5+ yearsCybersecurity

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingNegotiationAnalytical thinking

Languages:SpanishEnglish

Tech Stack:SalesforcePlanhat

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn