Engineer/MSS Managed Services NOC &SOC (Emiratized Role)

e&
Dubai
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Communication","Collaboration","Customer-centric approach"]

Monitor and manage customer IT infrastructure, ensuring network stability and that required services are covered. Troubleshoot network issues, implement planned upgrades, and collaborate with internal teams to deliver seamless service. Maintain accurate documentation of performance, incidents, and resolutions, conduct regular network audits, and ensure compliance with security protocols. Provide training and act as a customer point of contact, escalating issues as needed.

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FursaFursa
e&
e&
1 day ago

Engineer/MSS Managed Services NOC &SOC (Emiratized Role)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Monitor and manage customer IT infrastructure, ensuring network stability and that required services are covered. Troubleshoot network issues, implement planned upgrades, and collaborate with internal teams to deliver seamless service. Maintain accurate documentation of performance, incidents, and resolutions, conduct regular network audits, and ensure compliance with security protocols. Provide training and act as a customer point of contact, escalating issues as needed.
Location: Dubai
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Monitor and maintain customer IT infrastructure to ensure designated functions are covered.
  • •Perform network troubleshooting and provide timely support to resolve customer issues.
  • •Implement changes and upgrades to customer networks according to product requirements.
  • •Document and report network performance, issues, and resolutions accurately.
  • •Conduct regular network audits, ensure compliance with security protocols, and provide training to junior team members.

Key Requirements

  • •Bachelor's degree in computer science, Engineering, or a related field.
  • •Strong knowledge of networking concepts, protocols, and technologies.
  • •Experience with network monitoring tools and systems.
  • •Excellent problem-solving and analytical skills, with the ability to work in a fast-paced environment.
  • •Certifications in networking (e.g., CCNA, CCNP) are preferred.
Education:Bachelor's in computer science, Engineering
Skills:Problem-solvingAnalytical skillsCommunicationCollaborationCustomer-centric approach
Certifications:CCNACCNP
Tech Stack:Network monitoring

Company Brief

e&
Emirates Telecommunications (Etisalat, now e&) is a UAE-based multinational telecom operator providing mobile, fixed-line, broadband, IPTV and digital services across the Middle East, Africa and Asia, with extensive infrastructure and enterprise solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1976
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Glassdoor: 3.7
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