Customer Success Manager Enterprise - CDD

Gorgias
Paris
Workplace: HybridTemporaryEUR 78,848 - 87,148 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Customer relationship management","Proactive problem-solving","Cross-functional collaboration","Strategic thinking"]

Own a portfolio of 50–60 ecommerce customers and drive long-term success with structured check-ins, QBRs, and account plans. Lead adoption and optimization of Gorgias features across AI, automation, and integrations by analyzing support workflows, helping implement use cases, and troubleshooting issues with internal teams. Monitor customer health to identify risks early, support renewals, maintain accurate engagement data, and collaborate with Sales, Product, and Support to surface insights that improve outcomes.

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FursaFursa
Gorgias
Gorgias
3 days ago

Customer Success Manager Enterprise - CDD

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Last checked: 18 hours agoStatus: Live

Job Summary

Own a portfolio of 50–60 ecommerce customers and drive long-term success with structured check-ins, QBRs, and account plans. Lead adoption and optimization of Gorgias features across AI, automation, and integrations by analyzing support workflows, helping implement use cases, and troubleshooting issues with internal teams. Monitor customer health to identify risks early, support renewals, maintain accurate engagement data, and collaborate with Sales, Product, and Support to surface insights that improve outcomes.
Location: Paris
Workplace: Hybrid
Employment Type: Temporary
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of ~50–60 ecommerce customers and run regular check-ins and QBRs.
  • •Develop account plans focused on adoption, efficiency, and long-term value, including renewal conversations for lower-risk or smaller expansions.
  • •Drive adoption of Gorgias features including AI, automation, and integrations; analyze workflows and recommend improvements.
  • •Monitor account health (usage, engagement, satisfaction), identify risks early, and take action to prevent churn.
  • •Maintain accurate customer data and engagement tracking, leverage AI tools for efficiency, and collaborate with Sales, Product, and Support to surface customer insights.

Pay and Benefits

Salary: EUR 78,848 - 87,148 annually
Perks:Learning Budget

Key Requirements

  • •5+ years in Customer Success, Account Management, or similar roles.
  • •Experience managing multiple customers in a SaaS environment.
  • •Strong communication skills to run structured conversations with customers.
  • •French is a plus.
  • •Experience with ecommerce brands or support operations is a strong plus.
Experience:5+ yearsSaaSEcommerceCustomer successSupport operations
Skills:CommunicationCustomer relationship managementProactive problem-solvingCross-functional collaborationStrategic thinking
Languages:EnglishFrench
Tech Stack:AIAutomationIntegrationsChatGPTClaude

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor