9 hours ago

Snr Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own strategic customer relationships for Atlassian’s enterprise portfolio, helping C-suite stakeholders realize value across the customer lifecycle. Drive adoption and expansion through Success Plans, QBRs, and proactive engagement, while guiding complex implementations with global partners. Use solution expertise across Jira/Confluence and broader Atlassian practices to support long-term outcomes, mitigate churn through early risk identification, and share “Voice of the Customer” feedback internally.

Location: Munich

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop trusted advisor relationships with C-suite and executive-level customers to maximize value across the Atlassian solution lifecycle.
•Guide customers and the Account Team to build Success Plans, including regular check-ins and QBRs with strategic planning.
•Drive early and sustained adoption and expansion by developing and executing adoption strategies for high-value accounts.
•Navigate complex global implementation processes with multiple partners to meet enterprise needs.
•Mitigate churn via early risk identification, intervention, escalation, and mitigation; provide internal feedback as the Voice of the Customer.

Key Requirements

•8-10+ years of experience in Customer Success or account management managing strategic customers with a complex SaaS portfolio.
•Experience with an Enterprise/Strategic book of business (about 15 accounts) using a portfolio approach.
•Ability to establish trusted advisor relationships with customer partners and guide outcomes.
•Experience using Success Plans to align goals to business strategy and success metrics.
•Experience with Gainsight (or similar CRM), Salesforce, and BI tools such as Tableau.

Experience:8+ yearsSaaSEnterprise

Skills:Trusted advisorCustomer-centric mindsetProblem-solvingChange managementRisk mitigation

Tech Stack:GainsightSalesforceTableauJiraConfluenceBI

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

9 hours ago

Snr Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop trusted advisor relationships with C-suite and executive-level customers to maximize value across the Atlassian solution lifecycle.
•Guide customers and the Account Team to build Success Plans, including regular check-ins and QBRs with strategic planning.
•Drive early and sustained adoption and expansion by developing and executing adoption strategies for high-value accounts.
•Navigate complex global implementation processes with multiple partners to meet enterprise needs.
•Mitigate churn via early risk identification, intervention, escalation, and mitigation; provide internal feedback as the Voice of the Customer.

Key Requirements

•8-10+ years of experience in Customer Success or account management managing strategic customers with a complex SaaS portfolio.
•Experience with an Enterprise/Strategic book of business (about 15 accounts) using a portfolio approach.
•Ability to establish trusted advisor relationships with customer partners and guide outcomes.
•Experience using Success Plans to align goals to business strategy and success metrics.
•Experience with Gainsight (or similar CRM), Salesforce, and BI tools such as Tableau.

Experience:8+ yearsSaaSEnterprise

Skills:Trusted advisorCustomer-centric mindsetProblem-solvingChange managementRisk mitigation

Tech Stack:GainsightSalesforceTableauJiraConfluenceBI

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor