Contact Center Service Supporter

Atos
United Kingdom
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client focus","Delivery focus","Team working","Communication","Organization"]

Join the Life and Pensions Centre of Excellence as a Contact Centre Service Supporter, the first point of contact for inbound calls. You’ll provide product/service information, resolve customer issues, document outcomes, and maintain relationships with advisors and internal teams. Work in a fast-paced telephony environment with 6 weeks of classroom-based training and additional supported call time, handling a range of queries from contact details to policy and legislative changes.

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Atos
Atos
4 hours ago

Contact Center Service Supporter

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Last checked: 4 hours agoStatus: Live

Job Summary

Join the Life and Pensions Centre of Excellence as a Contact Centre Service Supporter, the first point of contact for inbound calls. You’ll provide product/service information, resolve customer issues, document outcomes, and maintain relationships with advisors and internal teams. Work in a fast-paced telephony environment with 6 weeks of classroom-based training and additional supported call time, handling a range of queries from contact details to policy and legislative changes.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Take responsibility for end-to-end tasks, ensuring knowledge of products and regulatory environment is understood and complied with
  • •Answer incoming telephone enquiries across the full product range, resolve issues, and fully document outcomes
  • •Retain relationships with advisors and other business areas
  • •Contribute to continuous improvement by reviewing procedures to meet service expectations
  • •Actively improve your own development while supporting the team

Pay and Benefits

Perks:Pension SchemePrivate MedicalIncome ProtectionLife AssurancePaid Leave

Key Requirements

  • •Previous customer service experience (financial services experience is a bonus)
  • •Client-focused approach to building excellent, long-term customer relationships
  • •Ability to deliver what’s promised and meet SLAs/quality standards
  • •Strong verbal and written communication with excellent professional telephone manner
  • •Working knowledge of Microsoft Office (Word, Excel, Outlook)
Experience:Financial services
Skills:Client focusDelivery focusTeam workingCommunicationOrganization
Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn