Detention Custody Officer (Gatwick, West Sussex, GB, RH6 0PQ)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 29,563 - 32,653 annuallyFunction: OtherSkills: ["Communication","Emotional intelligence","De-escalation","Resilience","Empathy"]

Detention Custody Officer at Gatwick Immigration Removal Centre, responsible for maintaining a safe, secure environment while respecting detainees’ dignity. The role requires calm, professional, empathetic communication, de-escalation of tensions, and support for individuals from diverse backgrounds within a 40-hour-wk, day/night rotating schedule.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
6 months ago

Detention Custody Officer (Gatwick, West Sussex, GB, RH6 0PQ)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Detention Custody Officer at Gatwick Immigration Removal Centre, responsible for maintaining a safe, secure environment while respecting detainees’ dignity. The role requires calm, professional, empathetic communication, de-escalation of tensions, and support for individuals from diverse backgrounds within a 40-hour-wk, day/night rotating schedule.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent

Key Responsibilities

  • •Maintain a safe, secure environment while treating everyone with dignity and respect.
  • •Deal with people who may be confused, frightened, angry or distressed, using clear communication and de-escalation techniques.
  • •Demonstrate calm, professional and empathetic behavior even in challenging situations.
  • •Apply your strengths to work with detainees during what can be the most difficult period of their lives.
  • •Support the centre’s structured rota system and contribute to a fair distribution of shifts.

Pay and Benefits

Salary: GBP 29,563 - 32,653 annually
Perks:Annual LeavePensionFree ParkingPaid BreaksMeal AllowanceUniformEmployee Discounts

Key Requirements

  • •Strong communication skills and emotional intelligence
  • •The ability to stay calm under pressure
  • •Respect for people from all backgrounds and cultures
  • •Physical and mental resilience
  • •A genuine desire to help people in difficult circumstances
Experience:Public sectorImmigrationSecurity
Skills:CommunicationEmotional intelligenceDe-escalationResilienceEmpathy

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn