FEP Customer Support Technician I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Professional demeanor","Communication","Safety awareness"]

Provide Tier I customer support by performing preventative maintenance and wet-cleans, learning basic diagnostics, and using documentation and test equipment to resolve straightforward technical issues. Assist senior engineers with corrective maintenance, disassemble and rebuild kits for kit management quality, and follow safety procedures and IP guidelines. Represent the company professionally to customers while maintaining an orderly work area in a physically demanding, clean-room environment.

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FursaFursa
Applied Materials
Applied Materials
1 month ago

FEP Customer Support Technician I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide Tier I customer support by performing preventative maintenance and wet-cleans, learning basic diagnostics, and using documentation and test equipment to resolve straightforward technical issues. Assist senior engineers with corrective maintenance, disassemble and rebuild kits for kit management quality, and follow safety procedures and IP guidelines. Represent the company professionally to customers while maintaining an orderly work area in a physically demanding, clean-room environment.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans while seeking assistance when needed.
  • •Assist senior engineers with corrective maintenance as needed.
  • •Disassemble, clean, and rebuild kits to support kit management quality.
  • •Learn and apply basic diagnostic techniques, using documentation and test equipment to resolve basic technical problems.
  • •Follow IP guidelines and safety procedures while representing the company to customers with strong customer service and professionalism.
Travel: Low travel

Key Requirements

  • •Perform Tier I procedures, preventative maintenance, and wet-cleans while seeking assistance when needed.
  • •Assist senior engineers with corrective maintenance and complete kit disassembly/cleaning/rebuilds as part of kit management quality.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment to resolve basic technical problems.
  • •Demonstrate basic analytical skills using standard operating procedures or scientific methods.
  • •Be able to work safely in a physically demanding clean-room environment, following all safety procedures and using required PPE.
Skills:Customer serviceProfessional demeanorCommunicationSafety awareness
Tech Stack:Test equipmentDocumentation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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