Credit Services Specialist

Ferguson
United States
Workplace: RemoteFull timeUSD 19.62 - 27.45 hourlyFunction: Banking, Lending & CreditExperience: 1-3 yearsSkills: ["Communication","Data entry","Attention to detail","Interpersonal skills","Critical thinking"]

Provide timely, accurate credit-related support as a primary point of contact for a nationwide customer base. Review and process lien waiver requests and sworn statements for accuracy and compliance, validate supporting documentation, and verify payments using Billtrust. Use Trilogy and the Handle and Notary platforms to execute required waivers, troubleshoot account issues, and manage high-volume email and inbound call inquiries.

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Ferguson
Ferguson
2 days ago

Credit Services Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide timely, accurate credit-related support as a primary point of contact for a nationwide customer base. Review and process lien waiver requests and sworn statements for accuracy and compliance, validate supporting documentation, and verify payments using Billtrust. Use Trilogy and the Handle and Notary platforms to execute required waivers, troubleshoot account issues, and manage high-volume email and inbound call inquiries.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Review lien waiver requests and sworn statements for accuracy, completeness, and compliance with internal and state-specific guidelines.
  • •Validate supporting documentation such as proof of payment, invoices, and job information.
  • •Confirm customer payments and cash posting status in Billtrust.
  • •Access customer job information and account details in Trilogy to ensure waiver accuracy.
  • •Process and execute electronic notarized lien waivers when required, communicate with customers and internal teams, and resolve account-related issues while handling high-volume email and inbound calls.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1–3 years of credit experience.
  • •Effectively communicate verbally and in writing.
  • •Strong data entry skills and ability to perform basic math.
  • •Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).
  • •Detail oriented with strong interpersonal skills and critical thinking; ability to prioritize in a fast-paced environment.
Experience:1-3 years
Skills:CommunicationData entryAttention to detailInterpersonal skillsCritical thinking
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPointAccessBilltrustTrilogyNotary platformHandle Platform

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn