Client Success Manager (Small-Market)

Garner Health
Anywhere
Workplace: RemoteFull timeUSD 80,000 - 107,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship management","Client satisfaction focus","Project management","Data-driven decision-making","Communication"]

Own and manage relationships for a high-volume small-market client and broker book, ensuring clients realize ongoing value. Drive engagement, satisfaction, and retention by monitoring account health, addressing risks, and translating KPI insights into action plans. Lead meetings and communications, manage multiple concurrent initiatives with strong organization, and collaborate cross-functionally to meet client needs. Position requires remote work with occasional HQ travel.

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Garner Health
Garner Health
3 months ago

Client Success Manager (Small-Market)

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Last checked: 10 hours agoStatus: Live

Job Summary

Own and manage relationships for a high-volume small-market client and broker book, ensuring clients realize ongoing value. Drive engagement, satisfaction, and retention by monitoring account health, addressing risks, and translating KPI insights into action plans. Lead meetings and communications, manage multiple concurrent initiatives with strong organization, and collaborate cross-functionally to meet client needs. Position requires remote work with occasional HQ travel.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and manage small-market client and broker relationships for a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience.
  • •Execute key workflows, monitor account health, and proactively address risks to deliver an exceptional client experience.
  • •Track and analyze client success KPIs and translate insights into action plans that drive engagement and retention.
  • •Develop and execute engagement plans aligned to client goals, managing multiple concurrent projects with timelines, priorities, and deliverables.
  • •Collaborate cross-functionally to meet client needs, lead client meetings and communications, and represent the company in virtual and in-person client-facing sessions (up to 20% travel).
Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 107,000 annually
Perks:Paid LeaveHealth InsuranceDentalVision401kRemote WorkEquity Incentive

Key Requirements

  • •3+ years managing a large, high-performing B2B book of business with a track record driving engagement, client satisfaction, and NRR; preferably in healthcare/benefits.
  • •Demonstrated client management expertise, including owning executive relationships and day-to-day account management in complex client and broker environments.
  • •Strong project management and organizational skills to manage competing priorities with precision and attention to detail.
  • •Data-driven mindset using KPIs and client insights to identify risks, optimize engagement, and drive measurable ROI.
  • •Strong communication, executive presence, and independent problem-solving while partnering cross-functionally.
Experience:3+ yearsB2BHealthcareBenefitsClient success
Skills:Relationship managementClient satisfaction focusProject managementData-driven decision-makingCommunication
Languages:English

Company Brief

Garner Health
Provides employer-sponsored healthcare navigation and care coordination services, combining personalized digital coaching, benefits navigation, and care management to help employees access appropriate care and reduce healthcare costs.
Industry: HealthTech
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