Garner Health

1 month ago

Client Success Manager (Small-Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Client Success Manager for a high-volume small-market book (50–75 accounts) within Garner Health. You’ll own day-to-day client and broker relationships, drive engagement and retention, track KPIs, coordinate cross-functional work, and present insights to stakeholders. This remote-friendly role involves travel to HQ up to 20% and focuses on delivering exceptional client value in the healthcare benefits domain.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience.
•Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
•Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
•Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments; assume full ownership of engagement KPIs.
•Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs, triage issues, and achieve engagement goals.

Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 107,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

•3+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and net revenue retention (NRR); preferably in the healthcare and benefits industry.
•Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, and navigating complex client and broker stakeholder environments
•Exceptional project management and organizational skills with the ability to manage competing priorities and execute with precision and attention to detail
•Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI
•Strong executive presence and communication skills (written and presentation), with a proactive, solutions-oriented approach and a commitment to delivering an outstanding client experience

Experience:3+ yearsHealthcareBenefitsB2BEnterpriseClient-management

Skills:CommunicationRelationship-buildingProblem-solvingPresentationAnalytical thinking

Languages:English

Company Brief

Garner Health

Provides employer-sponsored healthcare navigation and care coordination services, combining personalized digital coaching, benefits navigation, and care management to help employees access appropriate care and reduce healthcare costs.

Industry: HealthTech

Website

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Garner Health

1 month ago

Client Success Manager (Small-Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience.
•Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks.
•Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention.
•Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments; assume full ownership of engagement KPIs.
•Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs, triage issues, and achieve engagement goals.

Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 107,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

•3+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and net revenue retention (NRR); preferably in the healthcare and benefits industry.
•Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, and navigating complex client and broker stakeholder environments
•Exceptional project management and organizational skills with the ability to manage competing priorities and execute with precision and attention to detail
•Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI
•Strong executive presence and communication skills (written and presentation), with a proactive, solutions-oriented approach and a commitment to delivering an outstanding client experience

Experience:3+ yearsHealthcareBenefitsB2BEnterpriseClient-management

Skills:CommunicationRelationship-buildingProblem-solvingPresentationAnalytical thinking

Languages:English

Company Brief

Garner Health

Industry: HealthTech

Website