Customer Service Officer

Serco
Perth
Workplace: OnsiteFull time35.8+ hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Prioritisation","Working under pressure","Attention to detail","Data entry","Calm under pressure"]

Serve as the first point of contact for internal and external stakeholders at Fiona Stanley Hospital, handling requests via phone and email with a calm, professional approach. Coordinate and monitor service requests to ensure efficient workflows, manage and escalate hospital emergencies as needed, and maintain accurate records and data. Support work order scheduling and track FM delivery, collaborating across Facility Management to deliver outstanding service.

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FursaFursa
Serco
Serco
6 hours ago

Customer Service Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the first point of contact for internal and external stakeholders at Fiona Stanley Hospital, handling requests via phone and email with a calm, professional approach. Coordinate and monitor service requests to ensure efficient workflows, manage and escalate hospital emergencies as needed, and maintain accurate records and data. Support work order scheduling and track FM delivery, collaborating across Facility Management to deliver outstanding service.
Location: Perth
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly and courteously to requests via phone and email.
  • •Coordinate and monitor service requests to ensure efficient workflows.
  • •Manage hospital emergencies and escalate issues as needed.
  • •Record and update data in line with policies and procedures.
  • •Support work order scheduling and tracking to ensure seamless FM delivery; collaborate across Facility Management.

Pay and Benefits

Salary: 35.8 hourly

Key Requirements

  • •Exceptional customer service and communication skills
  • •Ability to prioritise tasks and work under pressure
  • •Calm, professional approach during high-stress or emergency situations
  • •Demonstrated experience in a customer-focused environment
  • •High attention to detail and accurate data entry skills
Skills:Customer serviceCommunicationPrioritisationWorking under pressureAttention to detailData entryCalm under pressure

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn