WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the evolution of the Intercom-powered Help Center for a global SaaS platform, turning product updates into clear, searchable documentation and AI-assisted self-service. You’ll collaborate with Product, Marketing, Sales, and Support to scale content, create explainer videos, and optimize localization—empowering thousands of travel organizers to adopt and benefit from the platform.

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into the Help Center.

Pay and Benefits

Perks:Remote WorkPension

Key Requirements

•3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
•Fluent in written and spoken English (native or near-native).
•Professional fluency in Spanish (additional languages a plus).
•Proven experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar.
•Strong technical writing skills with the ability to translate complex product workflows, payments logic, and system behaviors into clear documentation.

Experience:3-5 yearsSaaSFintechMarketplaceHigh-growth startup

Skills:CommunicationCollaborationPrioritizationProblem-solvingStakeholder management

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAILLMVideo editing

Company Brief

WeTravel

WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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WeTravel

2 months ago

Knowledge and Help Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Hybrid

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Own the structure, strategy, and content quality of the Help Center.
•Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
•Partner with Product and Product Marketing to translate new features into clear, user-friendly documentation within agreed SLAs.
•Script, record, and maintain product explainer videos embedded into the Help Center.

Pay and Benefits

Perks:Remote WorkPension

Key Requirements

•3–5+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment.
•Fluent in written and spoken English (native or near-native).
•Professional fluency in Spanish (additional languages a plus).
•Proven experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar.
•Strong technical writing skills with the ability to translate complex product workflows, payments logic, and system behaviors into clear documentation.

Experience:3-5 yearsSaaSFintechMarketplaceHigh-growth startup

Skills:CommunicationCollaborationPrioritizationProblem-solvingStakeholder management

Languages:EnglishSpanish

Tech Stack:IntercomZendeskAILLMVideo editing

Company Brief

WeTravel

Industry: TravelTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn